Zakynthos Hotel

Very Good
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : I'm so disappointed from the hotel. it was not like the photos on booking, it as a disaster. No one was there to help us.
  : the room wasnt like the photos on booking, the bathroom was so small. Was dirty.

Fair
Traveller Type: young couple
  : Overall the hotel was clean as was our room although you could not fully open the room door as it opened onto the bed. There is no drawers in the room and only 6 coat hangers but we had a nice view of the pool and could see the sea. The pool itself was fine and there was always plenty of sun beds. The choice of food was limited but there was always something we could eat.
  : Location wise the hotel was 2 miles from the nearest town of Tsivili which is a good 25 minute walk away so I would strongly advise any future guests who stay here to hire transport to get them about. Whilst it is only a small hotel we never got the impression anyone really cared we were there in fact I doubt if anyone even noticed we had left. But the thing that really spoilt our stay was the fact my wife's expensive Pandora necklace went missing from the room and no seemed to care at all about what had happened. We could have hired a safety deposit box but chose to keep our money and phones with us during the day and the necklace was left with other items of cosmetic jewellery in a small bag which, if it was taken must have meant someone actually went through the contents of the bag to find the most expensive item. We did report the matter to reception who said she would tell the manager but when we asked at reception the next day the person behind reception said there was nothing they could do. We were never approached by the manager and felt no one was bothered about our loss. All round it was very very poor customer service and I would advise you to advise any future guests who book via you to take out a safety deposit box.

Good
Traveller Type: young couple

Good
Traveller Type: family with young children
  : The food was good and the rooms were newly furnished and had a nice view.
  : The cleaning staff would always come too late to our room to clean and we would have to ask them for clean towels. The towels and the glasses at the restaurant were not very clean.

Pleasant
Traveller Type: young couple

Wonderful
Traveller Type: family with young children