Coconut Palms

Wonderful
Traveller Type: Family with Young Children
  : Beautiful property! Pool area was very nice, great view, apartments were lovely, clean, spacious and very well equipped. They literally had anything you could possibly need.
  : Road construction outside of the East tower was a bit distracting, but not too bad. The check in and check out process was a little frustrating and confusing. We booked through Booking.com, but the property was managed through Vacasa. We were getting info through Booking.com, had to download the Vacasa App to get more info there, as well as receiving emails and written instructions in our check in envelope. We were constantly trying remember where to find different information. Were pretty seasoned travelers and do this kind of thing a lot, yet still struggled with instructions for this property more than we have with any other. With that said, the Vacasa staff was extremely attentive and helpful, but the process could definitely be a bit more streamlined.

Wonderful
Traveller Type: Family with Young Children
  : Beautiful grounds,view, spacious unit with necessities
  : Dated furniture and decor

Wonderful
Traveller Type: Family with Young Children
  : loved the space
  : wish we could have cooled down the rooms more.

Fair
Traveller Type: Family with Young Children
  : We were pleased that Coconut Palms was able to accommodate our day-of reservation on Saturday, April 9 due to our flight being cancelled. I booked the reservation and received the confirmation email at 2:39pm. The email stated check-in was at 4:00pm and that another email would follow with additional check-in instructions. We arrived at the rental office at 5:30pm to pick up the keys but the office had closed. The email with additional check-in instructions, including how to access the keys after the office was closed, had not yet arrived. I called the Vacasa number listed in the email and the agent seemed confused about our reservation. She had trouble locating it even though I provided the confirmation number listed in the email. I was put on hold numerous times. After eventually locating our reservation the agent said that she needed to verify my identity. After a lengthy process to verify my identity she provided the code to access the box containing the key to the rental property. The code successfully opened the box, however there was no envelope with our name on it containing a key. The agent said shed try to contact someone local to Key West to bring us the key. Eventually she was able to reach someone local and then we waited for them to drive to the office to give us the key. After a long day of travelling with my toddler and baby, this experience was stressful to say the least. I would expect issues such as these to arise had we booked a more budget-friendly rental, but not for $1,770 for 2 nights. We also paid an additional $120 for a late check-out. Any consideration for a partial refund would be greatly appreciated. Thank you in advance. Kellie Beranek

Good
Traveller Type:
  : Great location, wonderful view, quiet.
  : There were two problems that should be addressed for future guests. The biggest issue was the lack of water pressure in the bathroom - hardly any water in the shower and poor flushing toilet. The second was that the garage door opener didn't work - nor did the replacement.

Good
Traveller Type: Family with Young Children

Fair
Traveller Type: Family with Young Children
  : I liked the location
  : Very inconvenient getting in to the building when first getting there. Also only 1 key making it difficult for one of my party to get in after her flight was delayed due to weather.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Family with Young Children
  : I liked where the room was located on the property
  : People who didnt even work there were rude and argumentative and then when I went to the staff, they were rude and said they were afraid of them people and then after that, they tried bullying us and picking on us my vacation was horrible when I was at the place. It was only good when I was not there. The pool area was not fun. The people were rude.