DoubleTree by Hilton New Orleans Airport

Wonderful
Traveller Type: Traveling as Couple
  : Location was good.
  : Limited parking paid parking not good

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple

Poor
Traveller Type: family with young children
  : I liked there was a bar that had food for travelers coming in a little later.
  : The receptionist in the evening had a " rather not be their attitude and demeanor". no smile no welcome. looking at me to say something to her first- This is not a good representation of customer service. Also, she was talking with another friend or coworker who was getting off work and again it was the energy of hurry up so I can get back to what I am doing... Even before my stay I called the day before inquiring about an app. It was later learned this was the same young lady who didn't understand my question and hung up the phone. Overall room was dated, and we had to ask for extra blankets as the temperature was 25 degrees and the room wasn't warming completely again presented with an attitude... Overall D-

Wonderful
Traveller Type: family with young children
  : It was very clean. The neighborhood felt safe.
  : While it was close to the airport, it wasn't close to the fun stuff in New Orleans. There were also not any cajun restaurant choices in walking distance.

Wonderful
Traveller Type: review category business travellers
  : I stay here often it’s a good hotel.
  : Prices have increased lately. Room service is expensive.

Wonderful
Traveller Type: family with young children
  : Very nice and accommodating!!

Fair
Traveller Type: young couple
  : During my previous to last stay, breakfast was included in the booking. This last stay cost considerably more and breakfast was $40 per person extra. Staff was appropriately courteous and helpful. Liked the secure parking and entry and egress worked well.
  : Shower fixtures were antiquated and did not work well. Housekeeping skipped our room one day. The room rate was outrageous, over $200 per day. Full payment was required at booking, which for 7 days was over$1,400. No refund policy for cancellation. If cancellation was necessary, hotel would keep every cent of full payment required at booking. This policy is over the top and is abusive to guests. I did not have to cancel, so I was not victimized by the policy. Had I had to cancel, would have felt victimized. Aging hotels, with policies that potentially victimize guests, days are numbered.

Wonderful
Traveller Type: review category business travellers
  : Great hotel right next to the airport.
  : It’s quite expensive.