Red Roof Inn Indianapolis East

Disappointing
Traveller Type: family with young children
  : The bathtub was too slippery and did not meet the ADA criteria for slip resistance. Found couch roach in the room. Light switch within five feet of the shower is a code violation.

Poor
Traveller Type: family with young children
  : Nothing at all. Don't let pictures from the website make you think it looks nice and clean when is not.... is horrible
  : Rooms are small, and duty, spiderwebs everywhere. The fridge and microwave were duty too. In the first room, they provided to us, the air conditioning was broken and the sheets were stained. Rooms had a not very pleasant odor.So after I saw the room I went to the office to cancel my reservation and they didn't want to cancel not even modify it to check out earlier than the original reservation. So I requested a different room and it was the same then I requested housekeeping and they did. At least one thing

Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : NOTHING!
  : EVERYTHING! NO SERVICES WHATSOEVER! 4 NIGHTS AND NO HOUSE KEEPING WAS PERFORMED! WOULD NOT DELIVER CKEAN TOWELS. BLOOD OR SOME OTHER FLUID FOUND UNDER BED!!!

Very Poor
Traveller Type: family with young children
  : The people who check is in and checked us out were polite and professional.
  : The room was filthy. There was dried snot on the walls of the bathroom and sink area. One of the beds had dirty linens, a foot imprint on the pillow case and some previous customers’s hair between the sheets. We also received an email a couple of days before indicating that we might not have amenities due to Covid regulations. It was clear that it was because they are missing the proper staffing to keep the place clean. The dresser was taped shut, too. It was absolutely gross.

Good
Traveller Type: family with young children
  : The beds were good
  : The pot holes in the parking lot

Very Poor
Traveller Type: young couple
  : Location. That’s it
  : Literally everything The staff treated me like I was a inconvenience instead of a paying customer. Wouldn’t trade out my blanket even though it was dirty Bathtub wouldn’t fill up They kicked me out at 11:15 even though I paid the $25 for late checkout till noon and even called to verify twice. They charged me 3 times for a dog and added another bc when I got picked up my friend had their dog with them. They absolutely wouldn’t listen to anything I said and even threatened to call the cops instead of just listening to my issue. The room had at least two roaches crawling on the wall and the bed+pillow was barley considered clean. Literally the worst experience I’ve ever had at ANY stay. Even if the room isn’t in the best area I still paid over 300$ just to be treated like dirt and they scammed me out of at least $40. I absolutely cannot believe that can get away with this. They should absolutely be ashamed.