Quality Inn Buffalo/Hamburg NY

Very Poor
Traveller Type: young couple
  : They had closed the business and failed to inform me that I no longer had a reservation. Please give me a refund as I had to find accommodations elsewhere.
  : I am not happy that booking did not inform me.

Very Poor
Traveller Type: family with young children
  : Nothing it wasn’t even the right place as in the pictures!
  : Nothing the hotel was disgusting it had black mold in the fridge and some type of smelly liquid on the floor I had to get bleach and clean up my self my nine. I have my 9 yr old son with me and people were smoking pot in the hallway. If it wasn’t pouring outside I would have slept outside!!

Good
Traveller Type: group
  : It is in mid renovation so it does look really new and the beds are very comfy.
  : the hallway smells of smoking and while the room is non-smoking the door doesn’t insulate well so the smell seeps into the room

Poor
Traveller Type: group

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : staff friendly
  : hotel room very dated and dark, poor lighting, floors sticky in room, bed sheets clean, but one bed was broken, and the put us in an accessible room, not sure why so every was low, overall not worth the money very disappointed

Very Poor
Traveller Type: review category business travellers
  : Place has been turned into a homeless shelter and no one told us!
  : Place has been turned into a homeless shelter and no one told us!

Very Poor
Traveller Type: family with young children
  : Nothing!!!! Discusting and unsafe - deserved a score of zero or less - do not stay here it is a homeless shelter
  : There is zero customer service from the property or Booking.com - we will never use this service again and will make sure everyone else we know through Social Media knows about our experience. There is no protection for the consumer it is shameful that this is allowed to go on - Booking.com should be vetting the properties they allow on their site and they should have some sort of recourse for legitimate concerns/complaints from customers. We travelled 3.5 hours to attend an event in the area with our kids and stayed at this property in April.Once we checked in, we quickly realized that the property was being used as a homeless shelter. The hotel smelled like marijuana smoke and there were illegal activities taking place which made us feel very unsafe. There was no security and only one staff member working. Our rooms had mold on the ceiling, stains on the walls, extensive water damage, peeling paint and worst of all, I found a blood stain on one of the pillows - I discussed our numerous concerns with the staff on duty and he seemed to be understanding but did not offer any compensation - he eventually agreed that my concerns were valid and did state that he would not even allow his own family to stay there.I later found articles on-line when I searched Kwality Inn / Super B that confirmed these properties were had been operating as homeless shelters since August 2023 - We should have been notified months ago that this property was not operating as an actual hotel so could have made other arrangements. This property should not listed as a hotel available to the general public under these circumstances. This property (Kwality Hotel – changed name to the Hamburg Hotel) is still listed on bookings.com and available to book. https://buffalonews.com/news/local/homeless-erie-county-hamburg-hotels-evictions-spike-ishmail-coleman-philip-norton/article_b01b9298-62de-11ee-a112-c31231c6c79a.html

Poor
Traveller Type: family with young children

Fair
Traveller Type: family with young children