Quality Inn Centralia

Fair
Traveller Type: Traveling as Couple
  : Breakfast was plenty. We ate the eggs, yogurt and took some oatmeal on the road with us. There were plenty of options. I would have loved to see some fresh fruit (bananas or oranges). Only complaint was the very weak coffee. Our bed was comfortable and sheets were clean with no pet hair. That is a good thing. I've stayed in pet friendly hotels before and the sheets were covered with pet hair...gross. I was pleasently surprised that I got a good nights sleep as I don't usually sleep well in hotels.
  : Weak coffee, Strong chemical/cleaning product smell in our room and an slight pet oder. The furniture in our room was very shabby and looked very worn. Every outlet/plug was so loose that our phone chargers wouldn't stay in the outlets and kept falling out. The bathroom fan/light fixture had the protective cover broken and I could see up into the crawl space above the lighting while I was taking a shower. The showerhead was old and it felt like I was taking a shower in a sprinkler. There wasn't much water pressure either. When we arrived, there were rolling laundry bins in the lobby behind the check in desk piled high with sheets, and kitchen appliances (perhaps a stove) was sitting in the main hallway, I also took notice that the jacuzzi room is being used for storage. You should probably mention that it's non-operational on your website. I couldn't tell if the hotel is being prepared for renovations but they should have the windows to the zacuzzi room covered up. You can look right in and see all the junk/ (old patio furniture, boxes, etc) piled up and doesn't make for a good first impression.

Fair
Traveller Type: Business Traveler
  : The front desk lady when we arrived was very friendly. The beds were pretty comfortable.
  : The cleanliness was not great. The microwave turntable was quite sticky. We found trash under the bed. They didn't give us enough wash clothes for four people, only two. The door to the freezer box wouldn't shut because there was too much ice on it. They didn't post the Wi-Fi password in the binder so we have to call about it. I have food sensitivities and there weren't great options for me to eat. I expected some bananas, apples and oranges, but there was no fresh fruit. There was also no salt and pepper as the only thing I could eat was boiled eggs. If I could have seen what was in the waffle mixture or the bagels that is actually very important, but there was no way for me to find out. The breakfast cutlery ran out both mornings and I had to ask for more. Also, our children were looking forward to using the pool, but when we got there we found out it was closed. That would have been good to know at booking.

Disappointing
Traveller Type: Traveling as Couple
  : Everything worked, towels and soap were adaquate
  : Paper thin walls where tv and voices from other room could be heard easily.

Disappointing
Traveller Type: Business Traveler
  : This property seems to house homeless, they stink, up all night, in and out.
  : Everything

Very Poor
Traveller Type: Family with Young Children
  : Hot tub was broken down they told me when I check there would be no breakfast all this stuff they said they had when I book hotel and when I get there I get told nope very disappointing never will stay here again
  : Only thing good about this place was lady at front desk was very nice

Very Poor
Traveller Type:
  : Arrived to a room that upon opening the door was greeted by a heavily bad odor of urine. This previously has been an issue as the management had put plug-in fresheners in the outlets to help remedy the stench. The toilet didn't flush properly and was barely bolted to the floor. The sink didn't drain. The desk chair has ripped and missing pleather fabric. Bathroom floor was overly sticky. After talking to staff to be switched to another room, was told there were no others available. Asked for a discount as we paid nearly $250 and was pretty much told "take it or leave it". With 3 small children, having travelled all day, we had no choice but to stay in the room. Pool was not working. No "Quality Inn" again for this family.

Very Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Family with Young Children
  : The front desk staff was very nice. The breakfast staff and menu was adequate, and replenished regularly. My granddaughter loved the waffle maker.
  : Our reservation was confirmed in March 2023. The hotel did not have our reservation when we arrived. I had to contact booking.com myself to fix the problem. The hotel is on a freeway exit, the room stunk, the first room we got had the toilet in pieces, the key cards did not work twice, there is no elevator for heavy luggage, and the carpet was dirty.