Best Western Plus Bay City Inn & Suites

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Family with Young Children
  : Staff was friendly
  : Elevator was broken, toilet was broken, dryer was broken

Disappointing
Traveller Type: Family with Young Children
  : The location
  : The elevators were hot and not functioning properly. Our floors hallway was very hot and breakfast was cold, tasteless and there was very little of it. (We came down to eat @ 7:30AM) The cream cheese and half and half were also expired. (Curdy and sour)

Good
Traveller Type: Family with Young Children
  : Room. Pool. Breakfast
  : Customer service

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Solo Traveler
  : The front office lady that checked me in was super
  : Nothing

Very Good
Traveller Type: Solo Traveler
  : Staff was friendly and professional . When I informed staff that AC was not working they moved me to a new room. Clean rooms easy access to my function.
  : Air conditioner did not work in first room The next room they moved me to was very nice but it did not have a security lock on door which made me uncomfortable. There was a bit of loud bang every now and then. I thought maybe doors slamming or elevator.

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Location,
  : We moved to 3 different rooms before we got a better room. The place overall is not clean. They had just spray bug spray all over . The toilet seat was wet in the first room, and then the toilet itself would not work. It was not clean the work towels hanging that had stains or they were just dirty hanging up as clean ones. You could see stains in the mattress through the sheets. we were moved to the second room and it had just been sprayed with bug spray in the room was not clean. The furniture was ripped up and the first room and the second room. The TV screens were blue. We were then moved to a third room, which at that time I was ready to Lose my money and go to a different hotel. My wife said we dont want to lose our money so lets see if they can give us a better room. We went to a different room. We stayed there. It was not the cleanest either. I went down the next morning for breakfast, there was not very much selection of anything. Overall up and down the halls, the carpet was dirty. The coffee pot still had old coffee pods in it. My wife asked the manager if they did periodic inspections of the room or not and I dont believe they were. As simple as asking the desk attendant what channel do you find the guide on for the TV and they had no idea, they said, just keep flipping through the channels.