Mountain Laurel Resort

Very Poor
Traveller Type: young couple
  : Nestled in the woods
  : This is the very top of worst hotels we have stayed at.Would really like our room charge refunded to the card that we used to pay with!Hotel was extremely dirty!Inside elevator disgustingRoom sink gross and rustyTowels old and stainedTowel rack completely rustedShower curtain stained and old plasticTub stained and dirtyRoom smelled horrible of cigarette smoke. Specifically asked for non smoking room In reservations comments section when booked.Pillows were gross.Bedding smelled like I was sleeping in an ashtray all night.Booked a “Deluxe”balcony room. Window/door filthy and would not open to balcony and door was not locked. Just bad track and door doesn't open.Room was full of dirt, dust and spackle materials. Floor had dirt and dry wall spackle all over.TV picture was unwatchable with static grainy picture on tv. Poor cable connectionWomen at desk was insistent that she photo copy our credit card at check in. This is unsecured and archaic. She made up some story about how she adjusts the printer so the numbers aren't readable. BSRestaurant was closed.Pool has bunch of filth and garbage in bottom of it.Couldn't watch the game or have a cocktail cause the bar was closed. Front desk woman said the guy comes in at 5:30.When we got back later In evening she was tending bar.No one staying at hotel, 4 cars tops. I know why.We could not wait to leave. We would have if we had another place to go.I wanted a refund but they refused.Said I should have told him during my stay. My point is that there is just so much wrong that it wasn’t worth talking to anyone. The only staff in hotel was the front desk person and every time we came through after check in, no one was around??? I spoke with Josh first thing Monday morning after we traveled home and he refused any portion of refund. He kept repeating himself asking for proof. I told him to go into the room and look around at all I have listed!!!! Said he would discount next stay.

Very Good
Traveller Type: young couple
  : We liked that the staff helped resolve issues. everyone seems to be working very hard through the remodel. we had a beautiful upgraded room!!! Beautiful location !! all and all it is a nice facility
  : renovations going on during our stay. Breakfast needs to be served before 9:00

Very Poor
Traveller Type: young couple
  : Nothing this place is a scam and booking.com should not advertise or do business with this place.
  : Everything they said they had such as restaurant, outdoor pool, basketball, spa, and anything else they said the have is a lie. The hotel didn’t have power the most of the time I was there and would not refund me any money. There Also was no hot water even when I did have power. No one answers the phone and hardly ever anyone at front desk. No one should ever come to this place! Nothing is blocked off where it is a safety hazard where concrete is falling and could hit you hot the head. Place needs to be shutdown ASAP.

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : They canceled our room the day of trip with no explanation. Mangement put staff up to phone calls and wouldn’t speak or call us back regarding to why they gave our room away to someone else. They canceled all family rooms. Do not recommend at all have no care for there guests.

Very Good
Traveller Type: with friends

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: group
  : Nothing there was no pool the curtains from the bathroom were dirty. The hotel is not cheap. It has mole
  : They did not clean the rooms the tv did not work this visit was horrible

Poor
Traveller Type: group

Very Poor
Traveller Type: young couple
  : CATFISH!!! You can tell this place has gone downhill. Overall dirty and dingy. There was 1 person working the entire hotel. Our room did not have heat, and the heating unit was opened up with loose screws on the ground. There was no lock on the connecting door, which made us feel unsafe. If this was a $30 motel it would be ok, but for the price not worth it at all.