Holiday Inn Express Hotel and Suites Weslaco an IHG Hotel

Good
Traveller Type: Traveling as Couple
  : The location was good. The breakfast was good but bacon & more fruit. OJ tastes old. The lady there was very nice.
  : Our room was very humidEven though we had it low

Good
Traveller Type: Family with Young Children
  : Breakfast was ok but repetitive. Front desk ladies very kind. Nice tv and pillows.
  : Sofa mattress with a lot of stains. Room extremely humid. No water bottles at room.

Disappointing
Traveller Type: Family with Young Children
  : The location was nice and Linda, who checked us out, was amazing.
  : I called the front desk twice every time our flight was delayed to say we would be later and later (ended up being 2:30 AM). Both times they said it would be fine, no problem, they would note the account. I got there and the guy who checked us in told me firstly that "no, you did not prepay" and "i'll have to reinstate your reservation because you can't check in this late". Then none of our keys worked (two separate rooms). He was very rude, instead of saying "there is an issue between what booking.com is showing and what our system is showing" he just kept telling me that I did not prepay even though I showed him the full charge that went through two weeks earlier. The checkout person, Linda (who was great) said they reversed the charges and could completely see my prepayment. DO NOT BOOK with this hotel if you've already prepaid.