Hotel Hilez

Disappointing
Traveller Type: Solo Traveler
  : The hotel is really close to the train station, within walking distance, which was very convenient for me as I arrived to Tryavna by train and left it by train as well. The touristic points of interest are close (10-15mn walking distance). I had a problem with my AC and the man at the reception was very responsive and helpfull, came with me to the room to fix the issue. He also helped with my luggage as there is no lift, only stairs.
  : When I arrived, there was nobody at the reception. Looked around, knocked at a door, nothing. A bulgarian couple arrived and they called a number, finally someone came. He did not speek english very much, but enough to say that the check-in is at 2pm in a very unpleasant way. I am sure the hotel was not full at all as it is the end of the peak season. The room is very not nice at all, I do not know how to describe it, or say what was wrong with it, but is was definitely not the best experience in Bulgaria. The bed not comfortable at all. Won't recommend.

Poor
Traveller Type: Traveling as Couple
  : Rooms and the whole interior (for the studio only) was amazing
  : We've found food in the fridge from previous guests, we've found tooth brush, bottle of something (opened) and other stuff in the room. Open and used soap in the bath. The breakfast is not that exciting, looking for the staff all the time

Pleasant
Traveller Type: Traveling as Couple