Holiday Inn Tewksbury/Andover an IHG Hotel

Poor
Traveller Type: Traveling as Couple
  : The night staff was awesome ! Gave us some information on surrounding things we could go do.
  : We got in around 11:15pm. on Friday . When we got to our room unpacked and relaxed, my wife noticed the toilet didn't flush and there was no cold water. Cold water didn't concern us as of then. However, my wife is 6 months pregnant, so first thing in the morning, we let the day staff know the issue around 9 am told her we would be out all day and she said she would have maintenance look at it. We got back around 10 pm atill no working toilet. I went down and spoke to the same woman who was super helpful from our check in night and explained that my wife is 6 months pregnant and what we had told the day staff, she apologized explained they had no maintenance on the weekends for that type of issue and moved our room, we thought we were set. Got into the new room, flushed the toilet, and thought all was good... until the toilet stopped working after that flush. I went back down and explained how the toilet worked for one flush and now is not working again. She came to the room, checked it out, and relocated us for the 3rd and final time ! All in all, thank you to the night staff. I wish I could remember her name because she was amazing.

Wonderful
Traveller Type: Business Traveler
  : The overall renovation
  : Not really

Wonderful
Traveller Type: Traveling as Couple
  : This was our second time staying there but this time it was just renovated. Very nice! We would stay again.
  : The pillows are terrible! In our room the bathroom fan ran 24/7 we couldnt switch it off. It was loud fir sleeping.