The Peaks Resort and Spa

Very Poor
Traveller Type: family with young children
  : I love the Peaks Resort which is why I was bringing family this trip. My dad ended up having foot surgery and we couldn’t make it. The Peaks absolutely refused to refund my reservation. They had plenty of time to rebook the room. It’s like they are hard up for cash. Are they not doing well?

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: Group Traveler
  : The ski valet will spoil you. You'll never want to walk through a parking lot with skis again! Hotel is in good shape, even though it's getting a little mature. Rooms are nicer than the common areas.

Very Good
Traveller Type: family with young children
  : The location of hotel was really good. You could walk or take a gondola anywhere you needed to. The views were incredible. And the free gondola was great to take down into Telluride from Mountain Village.
  : The rooms could be updated more. With the really nice view the windows could have been better and not so old. There needs to be more places to sit in the room with a separate table and more chairs, and more options to plug in USB devices on both sides of the beds.

Good
Traveller Type: review category business travellers

Good
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The area is really nice. The Guest Service team is great. Also the Sub-Chef is really nice.The 2 King Size beds were a great feature as it was very comfortable to sleep, compared to 2 Queen beds.
  : This hotel does not stand up to the price we paid. And don't get me wrong, I'm not shy paying for a great stay, absolutely the contrary. We paid upfront $600+ USD per night for 2 adults and 2 kids (age 7 and 9 years old), expecting a great place to stay and enjoy the view. As it was 4th of July, I even reserved a dinner table at the restaurant 2 weeks ahead.At arrival, they let you know that parking does cost $34 USD per night. One of the most expensive parkings I have encountered in all my trips. Anyway, for a great vacation, who cares for a few bucks more, right?!? ...We got to the room and found an individual air cooler with a tube connected to the window. I never saw something like this in my life. Not really something I wish to see in a $600 USD per night room. Attached some pictures.We all took a shower after and noticed that the shower door does not close completely. First you can't pull that little knob with wet hands and second, something looked broken (attached picture).On the way down to the restaurant we noticed some doors in really bad condition (attached picture). By now, I was wondering if this really is such a high end hotel as I expected.At the restaurant, they could not find my reservation, even after showing them their own confirmation number. Luckily they had a table available after all. Now, let me tell you that this was one of the most overpriced restaurants I have been to since a long time. Again, I don't mind paying for a good meal, and I had my share of $100+ USD steaks, but a 4 ounce (120 gram) kids pasta, where the pasta was over cooked and the Marinara sauce tasted as it came from a can, for 18 USD is a robbery at plain sight. The service was horrible; as example we got our starters, but nobody noticed that none of us had been given silverware.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Everything!
  : Unfortunately our bed we slept in was not very comfortable. Mattress had slopes and dips in it and couldn't find a right angle to get a good night's rest