Travelodge by Wyndham Port of Tacoma WA

Pleasant
Traveller Type: Family with Young Children

Pleasant
Traveller Type: family with young children

Very Poor
Traveller Type: Family with Young Children
  : NOTHING
  : I sent this to customer service the night we arrivedWe have arrived at this hotel earlier this evening to be greeted in reception with a smell of cannabis and a receptionist who could not initially find rooms for us. When she did we were given keys to rooms 118 & 313. When we accessed these rooms the state of them was absolutely disgusting with damage, paint missing, rusted bath ware, filthy carpets etc. I photographed these for the record and within 30 mins we decided to leave the hotel immediately and demand a refund through yourselves. To be honest we felt completely unsafe and in fear of the other residents etc the room next to 313 was conducting a full blown shouting match. We have found ourselves another hotel for the night and demand a full refund of the amount charged for the two rooms to my credit card please. To compare the actual with the photographs shown on your website is to be honest an absolute joke. I will send the photographs I took when you respond to this complaint. Regards, John Mee

Very Poor
Traveller Type: family with young children
  : NOTHING
  : I sent this to customer service the night we arrivedWe have arrived at this hotel earlier this evening to be greeted in reception with a smell of cannabis and a receptionist who could not initially find rooms for us. When she did we were given keys to rooms 118 & 313. When we accessed these rooms the state of them was absolutely disgusting with damage, paint missing, rusted bath ware, filthy carpets etc. I photographed these for the record and within 30 mins we decided to leave the hotel immediately and demand a refund through yourselves. To be honest we felt completely unsafe and in fear of the other residents etc the room next to 313 was conducting a full blown shouting match. We have found ourselves another hotel for the night and demand a full refund of the amount charged for the two rooms to my credit card please. To compare the actual with the photographs shown on your website is to be honest an absolute joke. I will send the photographs I took when you respond to this complaint. Regards, John Mee

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : Everything

Very Poor
Traveller Type: review category business travellers
  : They said they were overbooked by 30. I was one of the earliest to check in and they cancelled my reservation. Others who had rooms there said they were catfished by the pics online so I was happy to not stay there in the end.

Very Poor
Traveller Type: Business Traveler
  : They said they were overbooked by 30. I was one of the earliest to check in and they cancelled my reservation. Others who had rooms there said they were catfished by the pics online so I was happy to not stay there in the end.