EagleRidge Lodge

Good
Traveller Type: Family with Young Children
  : Didnt know breakfast was offered! The location was excellent, although for the price I paid, I could have had a cabin right by the ski slopes. My 4 grandkids ages 11-17 could have walked to the lifts. I did like the fact that the pool & jacuzzi was right right across from our unit. The unit was very clean and had enough beds for all of us.
  : The fact that I checked iin in the evening of Dec 29 and couldnt get my 20% and Skilift tickets for my grandkids. I tried for 3 hours until midnight to call, email and contact anyone, to no avail. Then I was told, the tickets were probably sold out. I paid full tickets for 2 of my grandboys as we were in Steamboat for only 1 full day. I asked for an extension to check out a little later instead of 10am and was denied that request. Im an Internatl. Service Mgr. for a major Airline who brings tourism all over the World including Steamboat Springs . Ive never been denied a later check-out, especially in our times today. I have been working through the pandemic taking customers from A-Z. ... Also I did not get my Airline discount with Booking.com ... Security was a big issue. I came into the lobby at 11pm after checking in. Nobody was at the front desk and the doors inside and outside were wide open. I kept calling for someone, again to no avail. I went and shut the inside doors who were propped open by stoppers. I happened to have been a victim by a serial rapist with 13 stab wounds. I mentioned that to Tammy at the desk the next morning and she was very understanding and concerned. The gentleman who was there was very confrontational and apparently didnt understand the severity of needed security. He kept arguing that somebody forgot to close the door, wasnt really concerned about security as he said do you understand that we dont have anybody sitting here through the night. His arrogance was beyond..... Our ice maker didnt work and the TV in the living room neither. My grandkids were all sitting on my bed to watch a movie. The last 2 faux-pass are minor, but should have been checked for almost $400 a day, in my case 1 full overall, day/2 nights.

Wonderful
Traveller Type: Family with Young Children
  : We liked the pool and hot tubs. We also liked how spacious the unit was and it was well stocked with dishes and utensils. It was very clean and well decorated. The front desk person was very cheerful and helpful.
  : We could not get the TV in the bedroom to work. A few instructions would have been helpful.

Very Good
Traveller Type: Family with Young Children
  : Location was wonderful and the unit worked out great for our family. We stayed in the summer and could walk to the base and around the village. It was a quick drive into the town of Steamboat. The pool and hot tubs were awesome and we used the grill too which was very useful. Staff were all really friendly and nice.
  : Some of the appliances in the condo did not work properly and needed updating.

Good
Traveller Type: Family with Teens
  : Location and grounds were nice
  : The master bedroom furniture was older and crowded. Each unit varies depending on the owner. Thought the unit was overpriced for the quality of the master bedroom.

Very Good
Traveller Type: Family with Young Children
  : Needs air conditioning in summer!