Sonesta Simply Suites Detroit Southfield

Very Poor
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Stove was broke. No wash cloths. No untesils. Room was nasty. Broken cabinets.

Poor
Traveller Type: young couple
  : The rooms we’re dirty had to change rooms 3 times

Very Poor
Traveller Type: group

Very Poor
Traveller Type: review category business travellers
  : The young man on staff was obviously overworked and trying his best but there were way to many things wrong and no help in sight .
  : I should have left when I got to the parking lot !! There are so many potholes in the parking lot I didn't think my tires would make it . There was an obvious "UN-Housed" person. Just sitting in the lobby my entire stay (checkin-check out) The wait time was very long due to short staffing & technical issues. The a/c was malfunctioning in the lobby . I got my original room 239 & requested to be moved at least 6 times for several different reasons. 1. The neighboring room had a lot of people and were very loud 2. The room was very dirty; crumbs, spills, smudges, stains, etc3. There was no remote for the television 4. There was no light in the bathroom 5. The telephone didn't work so I have to walk down to the lobby to request help each time. I asked to cancel my reservation and was told to wait for a new room at 10pm . I refused and was finally given a new room 236.The door was damaged and had to be forced open but the lights did work.The new room did have a TV remote but NO LINEN ! The bed was NOT made and there were no towels in the bathroom. I went to room 239 and got the linens and made the bed myself. I was /am very displeased with my stay and I am expecting a full refund.

Very Poor
Traveller Type: young couple
  : They DENIED my check in
  : They couldn’t accommodate me for a room and they had clueless staff on the clock.

Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple

Very Poor
Traveller Type: young couple
  : Nothing they are liars!!!! And steal people money though 3rd party reservations
  : Everything!!! They told me they was overbooked and charged my card anyways and now they phones are off