SureStay Plus Hotel by Best Western Somerset

Fair
Traveller Type: solo traveller
  : This site has the potential to be excellent but it’s not well maintained and there are some weaknesses with equipment. The location is excellent and the hotel rooms would be nice if cleaned properly.
  : When I arrived the person operating the desk couldn’t code my key so I had to wait until someone else drove to the location. Then had to wait while that person went to get rubbing alcohol to cleaning the machine. In addition, each time I’ve stayed here the heater/AC is unbelievably loud. I expect fan noise but not the wheezes and clanks all night long.

Wonderful
Traveller Type: group

Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : I liked the size and quality of the tv and the hot water and heat.
  : Staff being too present/ watching us most times we left our room. Beds too bouncy. Sheets and blankets were sparse and didn't feel the cleanest.

Very Poor
Traveller Type: young couple
  : There was not heat. The bed was hard and there was ice all over the parking lot

Poor
Traveller Type: young couple
  : I liked that we had heat in the room.
  : The carport outer door was propped open when the temperatures were at 10 degrees so the hallways were freezing. There was not enough hot water to take a comfortable shower.

Very Poor
Traveller Type: young couple
  : No hot water, elevator broken, dirty lobby carpets, breakfast horrifying

Fair
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : Location is great.
  : Freezing.