Best Western Plus Ramkota Hotel

Very Good
Traveller Type: family with young children
  : We got a suite, and it was beautiful and so fun. Very happy with the room. The kids loved the pool and swam a lot. I wish the pool would open earlier than 9am. The breakfast was pretty good. Scrambled eggs, sausage, breakfast potatoes, few kinds of cereal, bread for toast, 2 kinds of mini muffins. They were out of OJ and the coffee didn’t taste good. Need some fruit, maybe they were out at 9 when we were there. (Served from 7 to 10.) My kids were disappointed that there weren’t pancakes or waffles to make themselves. The front end staff was okay. They forgot to give me our pool wristbands when I checked in so I had to go and track those down. And forgot to tell me that pool towels were at the front desk. I asked for a late check out, but was told I needed to talk to the front desk people the next day. When we came for breakfast, I stopped and asked if we could check out late (meaning noon instead of 11 o’clock). The woman barely looked at her computer and told me, quote, “no, we need the room”. No “sorry about that” or “thanks for staying with us, but we can’t do a late check out today”, just “no” after looking down at her computer for less than 5 seconds. I’ve stayed at this hotel before and had to deal with this woman before. She is not helpful or friendly. Other than her, we had a very pleasant time and good interactions with other staff members.
  : Some staff could be nicer, just one woman in particular.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : It was clean and well maintained. Easy access to my room. Friendly, kind efficient staff
  : Got lost a few times, ice machine broken. Pool hours. Would like it to open at 7am for early morning fun.

Wonderful
Traveller Type: family with young children
  : Room loction - poolside was greatparking and room access was niceBreakfast was greatpool was fun
  : Could not get any housekeeping service - had to double/triple request every day except the last one.pool towel request and wearing "bracelets" was a little annoying

Pleasant
Traveller Type: young couple

Fair
Traveller Type: family with young children
  : Breakfast was great
  : Disappointed the kids pool was closed today (1/1/24) my kids wanted to swim some more

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : Didn't get a refund as the property cancelled on me!!!
  : Didn't get a refund as the property cancelled on me!!!

Fair
Traveller Type: family with young children
  : The swimming pool and our room was nice
  : The hot water didn’t work little inconvenient due to the fact that I had to dress up nicely the next morning