InterContinental Mark Hopkins San Francisco an IHG Hotel

Very Good
Traveller Type: solo traveller
  : Classic, lovely, great location.
  : Limited room service and restaurant hours in the evening.

Very Good
Traveller Type: family with young children
  : Hotel staff was wonderful. Views and location amazing. Valet parking easy. Food and drinks at the Top of the Mark were fair. Very close to Union Square, cable car, Grace Cathedral, good restaurants and shopping.
  : First impressions being everything, it's a beautiful old hotel. When entering the lobby there is a huge urn in the middle of the room and it's filled with tired looking artificial flowers. I think the hotel can do better than that and support some local florists while they're at it.

Very Good
Traveller Type: young couple
  : king corner room has 2 great views and comfortable size
  : food was average

Good
Traveller Type: young couple
  : Great location within central San Francisco, lobby area lovely, spacious and comfortable room, friendly staff.
  : Poor TV setup. Top of the Mark bar and ground floor restaurant disappointing experiences for a 4/5 star hotel......the management should look at the bar and restaurant setup within the Fairmont hotel on the other side of the road.

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: solo traveller
  : The valet staff was genuinely kind, my car was brought back promptly. The room was clean, the bed was comfortable, internet worked great. The breakfast was good; the restaurant, when open, is beautiful.
  : Some of the staff was utterly unprofessional, after a 16 hours flight, I expected better. I have been treated unkindly by the staff at the Top of the Mark which was their only dining option on a Sunday night where they offer things like vegetables and hummus so no complicated dishes. I have been looked up and down then turned away at 9:22 pm when I was told by the front desk to make sure to arrive before 9:30 as the kitchen closes at 10pm. Other guests were shocked by the treatment I received. When asking the front desk for a solution to have food after hours of flight, I was met with bored indifference and told to "just Doordash". My room was next to the elevators and you can hear everything through the door, the locks also feel quite old and flimsy. There is no water refill station, but you can get a 20cl bottle of water in your mini bar for $6. If you're hungry, you can get a box of 1.5oz (15g) of chips for $15.Some of staff the next day was kind to me, although I could tell that my young age and my lack of "moneybags" appearance deterred a few of the staff to interact with me when I obviously was looking to get help. Staff pretending to appear busy or making long idle conversation with much more important people than this young woman uneasily trying to get attention. Pathetic.

Good
Traveller Type: young couple
  : Top of the Mark bar was awesome! Drinks & appetizers were excellent.
  : Be upfront about extra service fees when you chk out....example 29 dollar destination fee for each night. Also 75 a night to park shld be posted somewhere on site when making reservations. So tired of hidden fees

Very Poor
Traveller Type: young couple
  : Nothing
  : The staff

Poor
Traveller Type: review category business travellers
  : Very disappointed with the service and front desk .
  : Very disappointed with the service

Pleasant
Traveller Type: solo traveller
  : Artificial dusty flower arrangement greet you upon entering hotel. Lacks the elegance it used to have. Hodge podge unattractive lobby. No coffee in lobby in morning -