Larkspur Landing Renton-An All-Suite Hotel

Very Poor
Traveller Type: family with young children
  : The beds and bedding are very comfortable.
  : My husband and I have stayed at the Larkspur landing many times. This was the first time we were greeted, or not greeted as the case was by someone who was absolutely rude. When we walked in, we waited near the desk. There was another gentleman in front of me who had been waiting for some time. It said ring bell. I did and he said good. Maybe when you do it it'll do something. It didn't. We both stood there for at least 15 minutes while more customers came in. Waiting to be seen. Finally, Fatima showed up to the desk having come from down the hall. I asked her if it was normal for there to be no one at the front desk to greet people. Her reply was well. Sometimes we have other things to do. No I'm sorry, no acknowledgment of the inconvenience of all the people that had been standing there myself for 15 minutes. The gentleman in front of me, at least 20. After the gentleman had been taken care of and the process with myself and my husband began. She asked a bunch of questions told me I had to find the exact card and made my booking with. I dug I could not find it. She worked on other things while I was digging around. Finally, I said I can't find it, and then I realized. Oh yes, I had to cancel that card because I had had fraud charges on it. Once I explain that I said can we check me in now, she came back to the desk and proceeded to check us in. She was utterly rude and unapologetically ignorant about how to check people into a hotel. Not to mention the fact, that she made us feel like we were inconveniencing her and interrupting her evening. It wasn't like we showed up late at night either. I will never be back. I have never been treated so rudely by anybody and especially someone taking my money. I have to stay there for the bookings I've made because they are non-refundable. Another thing that this particular hotel never used to do. So. They can have my money this time but never again.

Very Good
Traveller Type: young couple
  : Breakfast was basic, but worked for us
  : Loud music in entry way. Shower was out of body soap.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: group

Wonderful
Traveller Type: young couple