Country Inn & Suites by Radisson Portland TX

Pleasant
Traveller Type: young couple
  : Property was nice the rugs and the floor need to be clean
  : I like the pool, the lobby, the staff

Fair
Traveller Type: solo traveller
  : I liked the location and included breakfast. It is a very quiet hotel. Bed was comfortable.
  : The equipment in the hotel gym is old and worn down. One treadmill actually has duct tape on the belt holders to hold it on. The other treadmill is shot and makes a loud grinding sound. The recliner bicycle felt like it was going to tip over because it’s loose.The swimming pool was dirty (although in defense, it was windy everyday); the pool decking is broken in areas from old age and wear and tear. There was a pool towel laying under a lounge chair that had spider webs on it as if it had been discarded there for a long time; I picked it up and put it in the dirty towel receptacle.When I entered the first room I was given (#106), the door was propped open and there was trash in the trash can. It looked like someone was still using the room. The second room I was given (#101) is connected to what used to be the hospitality room, but now I’m assuming is the employee lounge. The smells at the staff’s dinner time wafting into my room through the connecting door were very onion-y strong smelling and offensive.I didn’t feel safe in the room because the deadbolt didn’t fit in the doorframe hole, causing it not to bolt. The carpet is stained and my feet were dirty after walking on it.None of the desk clerks acknowledged me when I entered their area - they responded to me when I greeted them, but otherwise did not look up or greet me unless I greeted them first.The WiFi was very spotty - often losing signal.

Very Poor
Traveller Type: young couple
  : The ceiling from my room collapsing at 4am while I was asleep.

Good
Traveller Type: solo traveller
  : It was adequate
  : Hotel could used some updating

Disappointing
Traveller Type: young couple
  : Location
  : Property has not been maintained. Very outdated. Could use a fresh coat of paint. Restroom fixtures were rusted, shower curtain didn’t reach the top of the tub which caused floor to be full of water after taking a shower. Dirt under the restroom sink, ironing board all rusted. Even with all these things listed the property is listed with 3 ⭐️ which is very inaccurate.