InTown Suites Extended Stay Orlando FL - Universal

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : The room was extremely small they gave me a handicap room the shower had no tub water just went everywhere the floors were filthy and they also kept my hundred dollar deposit because I checked out at 11:30 this place was poorly managed.

Very Poor
Traveller Type: young couple
  : Nothing
  : The room was extremely small they gave me a handicap room the shower had no tub water just went everywhere the floors were filthy and they also kept my hundred dollar deposit because I checked out at 11:30 this place was poorly managed.

Disappointing
Traveller Type: family with young children
  : Nothing to say
  : Nothing to say

Very Poor
Traveller Type: family with young children
  : The only thing I like about the property is that is the location
  : I went on vacation to relax but it was a bad experience first What they showed you in the internet is nothing compared of what they give you. The room was dirty it looks like you came from the beach and leave all the sand in the floor the carpets was full of stains the lamp didn’t worked and they where full of dust the amount of dust it was like no one dusted since they where put. The stove didn’t work either, the room also have cockroaches ,the bed where so uncomfortable that you couldn’t sleep i wouldn’t recommend this property to no one

Very Poor
Traveller Type: family with young children
  : They canceled our reservation in last minute. We’re really mad what they did to us. They called us while we are almost there to the hotel.

Good
Traveller Type: young couple
  : Location, room, facilities
  : Nobody read the messages from Booking.com. My partner tried to pay (he arrived earlier) but they refused (his name was in the message in Booking.com) There was not pans and pots to use in the kitchen (I have to buy some) I arrived about 10 pm (which I informed by leaving a message when I booked) Nobody was waiting to give me the key, so I was left out the first nigh and I have to arranged another hotel at 10pm (which I was not happy with) despite this the staff was friendly the day after and sorted my payment due to the inconvenience (but this was not the point). I think it should be staff 24 hours in the reception to avoid problems and bad reviews. There were other people trying to reserve and book a room but the opening/closing times in the reception are crazy (they could do a lot more if they are interested to give a service and sell their rooms). Be aware of the opening and closing times as you may be left out like I was.

Very Poor
Traveller Type: young couple
  : Smell and noise

Very Poor
Traveller Type: review category business travellers
  : I didn't like anything the location on Major boulevard the hotel manager was smoking weed with some of the hotel people that stayed there he also kept my $50 deposit said I was smoking in the room when I wasn't
  : Worst hotel stay I've ever had