Esperas

Very Good
Traveller Type: Traveling as Couple
  : Interaction prior to our arrival, even weeks before, was very good. The hotel is simply beautiful, located in the best part to enjoy the sunset. Rooms are the typical Santorini "caves", which set up the proper ambiance. The view to the see from the room and the social area in front was amazing. The option of getting to choose from different options to "assemble" our breakfast was quite a novelty. We arrived very late, at 2:00 a.m. at the hotel and even though, the staff was ready to take our suitcases from the parking lot and check us in. Having someone to take our luggage in and out, considering the slope and the amount of stairs, was very nice. The hotel provided complimentary water and typical Greek treats on a daily basis. The burger of the restaurant is a most try (regardless of the price)!
  : Staff could have been more welcoming and friendly. In the morning after our arrival, a waiter told us we could order our welcome beverage, so we did. But, when the bill came with so stuff we ordered, we noticed we that beverage was charged and the waiter explained that because of the check-in time, that could be no longer provided. It would have been nice to know beforehand. That same waiter told us that the complimentary water could not be taken to the pool or the social area (which to us didn't make sense - water was give by the hotel, but we could not enjoy it outside). The hotel lacks anti-slip strips on the stairs. I once slipped and fell to the back, over my cellphone. Screen cover broke and nothing serious happened, THIS IS EXTREMELY NECESSARY FOR THE SAFETY OF THE GUESTS. This could have happened to an elder and the consequences would have been bad. These strips don't affect the architecture of the hotel at all and ensure safety. Mini-bar and restaurant prices were astronomical, so we always decided to got outside to have our meals and drinks.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Historic property with the most outstanding views of caldera and sunsetsthe staff who were both helpful and pleasantthe breakfasts sitting outside with the view were exceptional!
  : Nothing

Very Good
Traveller Type: Traveling as Couple
  : The bed, linens, housekeeping service, shower, breakfast, 2 private balconies, sunset view, quiet location, complimentary nightly sweet delivered to room
  : poor lightening in bathroom over the sink, limited orientation to property and surrounding area that seemed very rushed and impersonal at our check in, did not feel as welcomed, at check in, at this property as we did at other locations in other parts of Greece