The Hyatt Lodge

Very Good
Traveller Type: family with young children
  : Pool hot tub location
  : Some of the guests using pool were inappropriate at a family hotel. No staff around pool

Very Good
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers
  : Paid breakfast included with the reservation. Not a lot of choices
  : See above

Pleasant
Traveller Type: young couple
  : I liked that the property had a nice outdoor scenery and trails. It felt nice and secluded.
  : The parking lot wasn’t attached to hotel and the walk was rather long. It was also uncomfortable at night to walk that distance. When checking in, I had to drop my bags off at the door and proceed to go park my car and walk back. The spa facilities were also not as described and outdated. The restaurant had a limited food menu. Sometimes the staff wasn’t at the desk which is supposed to be manned 24/7. I also had an issue with the incidental fee. I was supposed to be charged $250 for incidentals. There was an issue so they only charged me $50 because they couldn’t figure it out. Each night I was charged a different random amount ($113 , $167, $490). When I went to the front desk to inquire about the charges they couldn’t tell me why it was charging me that way but that it “should” be for incidentals.

Good
Traveller Type: review category business travellers
  : There were some areas around the hotel that looked very run down. The carpet in all the main areas were old, and stained.

Very Good
Traveller Type: young couple
  : I love the pool area and the room. The lobby and breakfast is nice too.
  : There was a lady outside at night who was acting crazy. She was walking the hallways all night and said she had a gun. The police were called and nobody addressed it. It was really weird and I didn’t feel the safest.

Very Good
Traveller Type: young couple
  : Sauna and gym were great
  : Vending machines were sold out

Wonderful
Traveller Type: family with young children
  : The best part of the hotel was staff. Mr. Rahul at the reception was helpful and friendly. Very competent and cordial. He tried to help with all his heart. Especially with buying a train ticket to Springfield. The gentleman of the shuttle bus was very nice and informative.
  : No complaining. All good.