Hosteeva Canal Luxury Condos

Very Good
Traveller Type: group

Great
Traveller Type: family with young children
  : Beds were comfortable. Requires better bedding. Entrance requires code entry.
  : We arrived to New Orleans on 19 April after 5:00 p.m. At 2:00 pm we received a text from Hosteeva asking the time of our arrival. I didn't think anything of it but then we realized why they had text us. Room 401 was ready at 5:20 pm when check-in time was 4 pm. Understand that i did not get there right at 4pm but the standard and expectation is for the room to be ready as outlined in the agreement. Living room rug was in need of deep cleaning treatment due to how brown/dirty it was. Walls were scratched and marked/dirty. There was gum in the corner of the living room table. Despite renovations, hardwood floors were uneven, sticking up and very squeaky. Also previous customers scratched the floors and nothing was done to fix it (first impressions go a long way). With that said, the entrance of the accommodations had secured access however, the entrance and hallway leading to elevators were dirty. And trash overflow at the entrance made it unpleasant when arriving. Another thing, if you are a light sleeper you may want to look somewhere since they have construction going on across the street and it starts very early. There is no parking for building residents. There is a parking garage behind the building and they charge $20 a day. Positives: proximity to attractions like Bourbon St and French Quarter. Finally, i contacted the customer service line to voice our concerns in regards to the room and our dissatisfaction with the accommodations. First service rep said that the manager was not on site that i would get a call in an hr. Hour passed by no phone was received. Dialed again, customer service rep said that he could not do anything about it until they contacted the property manager and that they would keep me updated. No followup phone call came after that. I sent emails and texts and no feedback. The next morning at 1000 a “site manager” showed up, unannounced. Dont believe every picture you see online. It may not be what you expected!

Very Nice
Traveller Type: with friends
  : Upon arrival we noticed a hole in the floor but thought nothing of it. I woke up at 4am to find termites crawling on me. I called the hosteeva customer service number and got the run around and was accused of lying about the termites. They sent me to another room 2 floors up and that room to was infested with termites. They them tried to give me a room much smaller than the one that I had. After 5 hrs they found me another room it to was smaller and in a different location than the one that I had booked. They told me that someone was checking out at 10 and it should be ready by 11. After calling both the customer service and hotel every hour several times and threatening to call my lawyer it was finally ready at 7. So me and my group of 5 were walking the streets for 9hrs because the room was had termites everywhere and they weren't doing anything about it.