Holiday Inn Montgomery South Airport an IHG Hotel

Poor
Traveller Type: family with young children
  : The staff was unfriendly from check in to check out. The waitress in the restaurant was very unpleasant and it took about 40 minutes to be waited on. Food took just as long and one meal was incorrect. The waitress argued over what we ordered. The pool was freezing cold (indoor heated pool - this was why we chose this location) and our room had no towels. I called the front desk to get towels and she said I would have to come get them in the lobby (I had 2 kids in the shower) when I got down there 2 staff members were just sitting there one playing on the phone. Breakfast food was not good either.
  : Service

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: review category business travellers

Fair
Traveller Type: young couple

Good
Traveller Type: family with young children
  : The front desk and cleaning crew had great customers service but the kitchen staff Ligt skin heavy set lady Has a bad attitude and a horrible demeanor about herself She was very rude while we were eating Its a way to talk to guess The kids forgot to the close the hot pots down She came out very nasty close the pots down Other people want hot food I apologize for the mistake She then preceded to get on her phone and talk about in the back were I could hear her I knock on the door to let her know I understand and apologize but don't keep talking about us after the fact She stated this is my phone and mouth I can do what I please I said no problem I will let the owner know about your behavior I was very upset about the situation Front desk was very apologetics and had a conversation with her She was still nasty Other then that The hotel was nice and clean
  : The pool, the gym, and how clean it was

Very Good
Traveller Type: Traveling as Couple
  : The comfortable bed space of the actual room. The front desk staff were extremely courteous and very helpful during our stay at the hotel.
  : The hotel is being remodeled and our shower floor should have been cleaner for our stay at this hotel.

Fair
Traveller Type: Traveling as Couple
  : The bed was comfortable, the location was good for our purposes. Parking was easy.
  : The hotel was being remodeled and was definitely in need of it. This was not disclosed at booking, and I felt may have been reflected in the price, somewhat. Fixtures in the bathroom needed replaced, and while not unclean, left me with less positive.

Wonderful
Traveller Type: Traveling as Couple
  : Available , quiet, and clean.

Wonderful
Traveller Type: young couple
  : Friendly and Dinner was very good
  : Breakfast at 8:30 pans were empty