SLS LUX Brickell

Poor
Traveller Type: family with young children
  : The pool and location.
  : We have stayed here at least 6 times and always send our friends and family to here - however this stay was terrible. The staff couldn’t have been ruder. We asked for complimentary water after a 10 hour flight from Ireland and they said we had to purchase the water from the mini bar and said they didn’t get their water supply there was a problem with the supplier. Next day we asked for water again and the staff were so rude made us feel so unwelcome and said we were lying that we had been given complimentary water before (which we had). We had to ask for our room to be cleaned a few times before it was done even with having the sign on the door. Lastly when we were leaving the bag man dropped our expensive bottle of champagne that smashed and went all over our bags, again the staff couldn’t of been ruder here instead of going to get us another replacement bottle of champagne or offer us help they just rudely cleared up the mess and looked at us. We have never felt so unwelcome and couldn’t have left the hotel quicker. Sadly we will never be back to Sls lux after our terrible experience.

Very Good
Traveller Type: solo traveller

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : Location and customer service
  : I only have one recommendation: change the bath towels.

Very Good
Traveller Type: young couple
  : Comfy bed, great bathroom, contemporary interiors, pool was lovely, location fantastic.
  : Lack of service - food stopped serving at 4. No room service options