Bluemont Hotel

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The room was comfortable and clean and location was perfect for our needs. The included breakfast was also great!
  : It was disappointing that the pool was out of service during our stay.

Wonderful
Traveller Type: family with young children
  : The room was a great size ( queen double). The beds were comfy. Everything was clean and looked updated. The free breakfast was very good. The staff was very happy and helpful. Very little noise and we stayed on new years eve.
  : The pillows are not the greatest. The towels are super scratchy and the outlets by the beds are very loose.

Very Good
Traveller Type: review category business travellers

Good
Traveller Type: review category business travellers
  : Very good breakfast. Rooms were very large almost like a suite. Sofa in the rooms. Had even a coffee table in my first room but not second.
  : TV had many channels but it was hard to find one worth watching. Lounge was closed 2 days around Christmas.Heating system was a standard air conditioner at the window. It would make the room too warm while warming and too cold when cooling despite what temperature you typed into the unit. Exercise room had no cycle to use and only 2 units, one was a continuous band so I could get some exercise.Had same fruit out for breakfast for 2 weeks and the bananas turned brown and soft.

Wonderful
Traveller Type: group

Wonderful
Traveller Type: family with young children
  : A great place to stay in Manhattan. Loved the location and ease of getting in and out. The breakfast was ok. It could have been better, but it was fine considering it was free and easy to access every morning.

Wonderful
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The hotel is beautiful! And the staff members that we encountered were friendly and welcoming.
  : The fridge did not work in our room. We checked in on Friday and departure Tuesday (memorial weekend). I called the front desk immediately to let them know our fridge didn't work. I asked if we could get a replacement or if someone could look at it. Maintenance had already left for the day and was told that I couldn't get another fridge. I was told the front desk would make a note about it and for the time being we could keep cold items in the staff fridge. Neither my husband nor I wanted to constantly go up and down to grab anything from the fridge. Saturday my husband talked with the front desk in the morning and let them know about our fridge. Found out staff had no knowledge of anything being wrong with it but would now make a note about it. Sunday I talked with the front desk again about it and the lady was very sweet and willing to at least try to come up with a resolution. We both decided to just stay in the room since we were already settled. The front desk staff member did give us 10% off for the inconvenience. That was great, but honestly we weren't looking for money to be taken off. We just wanted/needed a working fridge.I used to manage Marriott hotels and I was constantly on my staff regarding guest issues. The only staff member that even tried to help in any way was the lady who worked Sunday. I could have my days mixed up and I apologize. I do know she was an older front desk staff member. I should've gotten her name, I really was appreciative of her.

Wonderful
Traveller Type: review category business travellers