Herz Der Tauern

Very Poor
Traveller Type: Business Traveler
  : The pictures do not reflect reality at all. Guaranteed they were made a few years ago when the house looks good. Now everything looks as if it is abandoned. We asked for our money back and even now, after 2 weeks, we have not received it. We could not stay 5 nights in those conditions, having a small child with us. The sofas in the living room are stained and dirty so you feel sick to sit down. Bed linens dirty, very worn, with hairs. Dust everywhere. I found mess in the kitchen cupboards. We were a group of friends and when we got there after 14 hours of travel, we were horrified by the mess we found in the house. I talked to the owner or whoever it was who contacted us on whatsapp for details and I sent her pictures of what I found and very relaxed she said that someone is coming to bring us other bedding. We waited but those sheets didn't look any better than the ones that were on the bed, and on top of that we were told to put them on our own bed. Cobwebs everywhere. That house needs a general renovation and cleaning, along with some new, clean bedding. After complaining by email and by phone to SOS Belvilla, we left to look for another accommodation in the area. If you want a nice vacation, avoid this location.