Appartamenti La Perla

Very Good
Traveller Type: Traveling as Couple
  : Self catering amenities were adequate. the view was stunning high enough up from the busy town to be quiet and relaxing.
  : The apartment was up a fairly step road and for the elderly or less active could be a challenge.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Wonderful lakeview, parking in the garage, charming house, uncomplicated check in and check out, very close to the city center of Malcesine, nice hosts, hand sanitizers on the whole area.
  : The bed was not very comfortable and the double bed was just made out of two single beds which were not attached to each other. Some soap in the bathroom would have been great, especially in times of Covid.

Wonderful
Traveller Type: Family with Young Children
  : The property is comfortable and well equipped, in a perfect location - just a 10 min walk from the old town and very close to the cable car. From the house there are amazing views of the cable car, lake and castle.

Pleasant
Traveller Type: Traveling as Couple
  : The estate itself was nice, and the view was stunning.
  : The walls between the apartments were far too thin. We could hear each neighbour (banging and snoring). It was anything else but relaxing. The heating didn't work either.

Pleasant
Traveller Type: Family with Young Children
  : Nice view from the patioNice little apartment
  : The lady that welcomed us was rude. When we got to the place at 5pm it took us 10minutes to find a staff member and then a lady walked towards us. She said her daughter wasn't there yet- not a smile, not a welcoming vibe at all! When she showed us the apartment I asked if the couch was a double bed since we were 4 adults (my parents were waiting in the car still) and the lady was very surprised we were 4 people and asked me if i was sure we were 4 guests. I checked on my booking reservation and it said 4 adults and tax to pay for 4 people, so clearly i had booked for 4. The lady said she would be back in 20 minutes to make the sofa bed- when she did she asked if i had booked through booking.com and I said yes. She said booking always books for 4 people (which is not true cause I often travel with my partner and book for 2 guests on booking) and kinda made it sound it was my fault for booking through booking.com instead of apologize for not having the apartment ready for us. Then she went on saying that I should not have booked through booking.com- my dad explained i live in Canada and therefore I found the place through booking.com. the lady said "you should have looked us up and phoned". Rude! At the point I just said well it's too late now and we're here. Just to clarify, if it wasn't for booking.com I would have never found this place. If you don't want clients to book through booking.com or get annoyed at them, then get off booking.com!!!The check in process took a while between the lady making the bed and manually writing down the details about our IDs (she also seemed annoyed she could not understand our info on the Canadian IDs). So we left our apartment at 6.30 pm, then we got back to the apartment and tried to turn on the AC around 8.30pm for the first time and it didn't work. I messaged the staff on booking.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : The view is very nice, the apartment was clean, comfortable beds, not too far from downtown. The attention was responsive to our requests the second day.
  : it was April but still cold and the first night the heating system was not working, and the kids beds had only thin summer blankets, it was a cold night. We informed and both heating and blankets were solved the second day. The main room had only an internal window to a garage, kind of dark.The jacuzzi was not working, it is only open in summer, not even in spring, should not be advertised, it was one of the features for us to choose this apartment.