Hydramis Palace Beach Resort

Very Good
Traveller Type:
  : Good location by the beach, well organized and nice garden and pool. Friendly staff.
  : They asked for extra money to use the safe in the room. Seriously who does that? Simple unacceptable. The breakfast ends too early for a vacation resort and although great variety lots of basic things missing and quality could have been better. Toilet paper could not be worst quality. Not acceptable for a 4 star hotel.

Good
Traveller Type: Traveling as Couple
  : The staff were incredibly friendly and helpful and welcoming The flowers were beautiful and well maintainedThe reception staff organised so quickly a double topper for our twin beds - amazing!
  : Beach is pure rocks A bit old Weak powered hairdryer

Very Good
Traveller Type: Family with Young Children
  : Close to beach lovely staff

Good
Traveller Type: Traveling as Couple
  : The hotel grounds were beautiful with floral decorations. The staff were very helpful and eager to help. The breakfast was good. There was a wide variety catering to all. There were exercises and sports games organised around the pool which was great fun.
  : The beach was loaded with stones making it really tough to get in and out sand dangerous for the elderly guests. The all inclusive drinks on offer were of poor quality and there was very little variety.

Poor
Traveller Type: Traveling as Couple
  : Very tricky - the gardens are immaculate and so is pool area. reception inviting. Reception staff accommodating
  : I asked for a quiet room with large double - I got a room with the boiler underneath the balcony going all day, the extractor from the kitchen belching out fried food smell which really ruled out using the balcony. We had a small lift beside our room and every time someone used it there was loud grating noise as it rose and fell - lovely when you are trying to sleep. Air con in the room - well my hand fan could put out more cooling air. We also got 2 single beds pushed together - one of which broke. The sofa that they quote is in the room wasnt and there would never be room for one. The bath you climb up 2 steps into it as it is between 2 walls - very tricky, there is a grab rail on the wall but I was very frightened of slipping. Terrible drain smell. Couldnt use shower properly in first 24 hrs as attachment missing so you had to hold shower head - now the cleaner must have known that. All of this was within the first 24 hrs - so although its not something I normally do but I had to complain - to her credit the manageress said she would move us but as we were only there for 3 nights I declined as really couldnt be bothered to move all the clothes after I had just unpacked them. The second day no hot water for shower in morning or evening. No internet for most of the day. Food - well mediocre is perhaps bumping it up. Plates cold so food cold. No water at the table - water is so cheap on Crete so not need for there not to be a complimentary small bottle - but no. Each of the 3 nights we had 1 small water and 1 glass red wine - you dont see a bill as its was booked to the room. On checkout those 2 were 8 euros a night. My husband said the red wine on the last night was just like grape juice. We have lived on Crete ourselves for 8 years so we know what to expect and this wasnt it. We had previously spent 4 nights in a hotel near Chanis - poles apart - I would never return to this hotel. I have given 2 stars for the Staff