Sonesta Simply Suites Knoxville

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Traveling as Couple
  : The staff was friendly and welcoming. When we had an issue with our room it was quickly handled and the staff agreed to refund us our paid amount. Aside from that, the hotel is in a good area, close to lots of shopping and food, and close to the UTK campus, had it even been remotely clean, we would have stayed here multiple times to visit our daughter.
  : We are non smokers and prefer to stay in rooms that do not allow pets so our review is somewhat based on those factors. The halls are pretty dimly lit and as we walked to the elevator, we noticed gym equipment that was taped off with yellow tape. That was red flag number 1. When we got to our floor, the main hallway had a strong cigarette smoke odor. That was red flag number 2. When we got into our room, at first glance the bathroom was spacious and the room was neat. The cabinets looked relatively new and redesigned. What soured the eye test was the smell of wet carpet mixed with pet odor. It had a strong mildew smell to it. The refrigerator was full size which was nice but it looked like it had sat in someone's garage for 20+ years before they put it in the room. When I went to set my keys to the room down, bugs scattered everywhere, those last things prompted us to grab out things and request a refund. It simply looked like there was some money put into redesigning the cabinets when in reality there needs to be a lot of work done to bring this up to what we paid for it.

Wonderful
Traveller Type: Solo Traveler
  : Clean, spacious, full-size fridge/freezer
  : nothing

Very Poor
Traveller Type: Business Traveler
  : Rude staff
  : I will never go back!

Poor
Traveller Type: Traveling as Couple
  : Check in was fine.
  : The building was old, the room had marks on the walls, carpet torn, basically rundown. We had to ask for towels.

Pleasant
Traveller Type: Business Traveler
  : It was clean. Good location. Pleasant stafff.
  : No bad comments

Pleasant
Traveller Type:
  : Not cleaned well