Homewood Suites by Hilton Indianapolis Northwest

Good
Traveller Type: family with young children
  : I liked how clean it was and the location. it was close to restaurants, stores, etc
  : My key card stopped working a few times and I had to go back to the front desk to get it reactivated. People kept propping the outside door open with a rock. The door should always be closed because it is in the back of the building and your key card is needed to unlock it.

Very Poor
Traveller Type: family with young children
  : Friendly day shift front desk
  : Night shift front desk you can hardly understand, no willingness for customer service, 1st room couldn’t get in the room keypad defective2nd room TV didn’t work3rd room shower knob completely broken , can’t even turn it on at all with no desire to fix anything

Good
Traveller Type: Family with Teens
  : Customer service was excellent. The employee at the front desk worked with us so we could stay in the same room even though I booked through two different systems.

Wonderful
Traveller Type: young couple
  : Clean and exactly as described. Staff were wonderful
  : Same

Poor
Traveller Type: family with young children
  : Nice entrance. Nice to have the little snack shop and outdoor patio.
  : Room wasn’t ready at check in, staff was not friendly, then was so gross but they didn’t have any other rooms available so we had to deal with it. Black moldy pull out couch mattress, nasty stains on couch (they had flipped cushions over to hide), nasty mold and stuff on the bathroom walls, we all had gross grey chunks of stuff on us after going in the pool/whirlpool. Bed super uncomfortable and there was a dog barking next door to our room constantly. The hotel ran out of breakfast and plates in the morning so we couldn’t even get that. I tried to talk to the staff about it at checkout but they couldn’t understand English well. I paid way too much for this hotel thinking it would be more upscale but I would NEVER stay here again.