Shilo Inn Suites Hotel - Helena

Poor
Traveller Type: young couple

Disappointing
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Close proximity to volleyball tournament. Initially affordable (but not worth it in the end).
  : I was willing to give prenty of grace to Shilo for the renovation mess. However, upon entering the room, my husband killed a cockroach and found thousands of tiny dead bugs on the walls and towels. The floor was dirty with debris and my daughter found poop (from a small dog or large rodent) between bed and nightstand. When we sat on the bed there was a strong urine smell and found a large pee stain covering 2/3 of the mattress. Nope! There is no excuse for the condition of the room and we even looked at two different rooms there. The city was booked from VB tournaments so we were lucky to find the last room at different hotel.Shilo, get your act together before putting another family through this nightmare.

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : People were nice
  : The mirror was filthy, blood or food on the wall. Dirty wash cloth in the bathroom. Only had two towels for a reservation of four. Took forever to get warm water in the shower. Dog prints on sheets (we have no dog). Swimming pool full of furniture.