Holiday Inn Express Hotel Germantown - Northwest Milwaukee an IHG Hotel

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: family with young children
  : The location was perfect!
  : They could've been more accommodating when I asked over and over if there were any cancelations for an extra night as I found it very hard to believe that they were "overbooked". They didn't even make a effort to check the system they just kept saying no we're full. They could use a revamp on their breakfast it's very bland, the fried eggs tasted like plastic and the meat options were not great, you can tell that it was artificial heat and go meat. They just need a new menu for breakfast.The final thing I didn't like was that they really didn't enforce quiet time hours, it was after 9:30 and there were kids running through the hallways very loud, yelling and screaming very loudly, wrestling and body slamming eachother making our room shake. I called the front desk expecting them to address the issue and nothing really happened. It would get quiet for a fewvminutes then the loud bumping running up and down the halls continued. All in all the hotel was good, the location was perfect but there is definitely room for improvement.