Hotel Gerbermühle

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : location
  : where do I start? I called before booking the room to ensure each room had fully functioning AC- to which they replied yes. I booked the room. we showed up and upon entering the room there was a constant loud banging, knocking in the room and it was very hot. I asked the housekeeper what it was- she didnt know so she got the receptionist. she told us the AC was broken until the day before, it was just fixed and thats the sound of it trying to work. she offered us a room 3 doors down, the sound was still going on just not as loud. it felt slightly cooler so we accepted the new room. all night the AC ran off and on- we were literally sweating. we went for dinner and came back only to have our door key not work. the receptionist leaves at 10pm so a guy from the restaurant helped us. the problem was the battery on our door- it was almost dead but he managed to get us in our room. for the price of the room and the facilities I feel it was overpriced. the bed was not comfortable, the room was small, the pictures online look nothing like the actual place. we were deeply disappointed.

Disappointing
Traveller Type: Solo Traveler
  : Location is great, nice terraces and adjacent park.
  : Room was dirty. Long black hair on toilet. Multiple lamps were broken. Floor (wooden) needed a wet wipe. Chipped walls and dark scrapes on walls and bed. Air conditioning was almost imperceptible regardless of Temp/Fan settings. The overall impression was of neglect and carelessness.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple
  : Where it was situated
  : The air conditioning wasnt the best and not enough information on room service etc . Breakfast was quite late on too after 7.30 . For us travelling through we would have preferred it earlier .

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Business Traveler
  : The staff is so friendly and helpful; it gave our stay a personal touch!
  : We liked everything, but maybe there should be a water cooker in the room. And there is no laundry service.