Holiday Inn Express Hotel & Suites Fort Myers East - The Forum an IHG Hotel

Very Poor
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : Clean, convenient location and friendly staff
  : Quite a few construction workers staying online property who utilize multiple parking spots with their big trucks/rigs.

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: Business Traveler
  : The house keeper
  : One of your staff members tried to put out days before my time

Fair
Traveller Type: young couple
  : I was charged $25 when I checked in and was told booking will reimburse me. Booking never mentioned that to me.
  : I was never refunded as of today 5/29z

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: solo traveller

Very Good
Traveller Type: Family with Teens
  : Clean hotel, staff was courteous , friendly and polite..!!
  : My only complaint was the water pressure was low Im used to good water pressure showers. And I wish housekeepers would clean our room After we went out ( after 11:00am ) came back And room the same , because we f Missed first round of cleaning..

Very Poor
Traveller Type: young couple
  : Absolutely nothing.
  : I arrived for check-in at a timely 8:30 pm, anticipating a smooth process. However, upon receiving my room key and entering, I was met with the startling discovery that it was already occupied by other guests. This mishap led the receptionist into a frantic search for an alternative room that matched my original booking—a king suite, crucial for my wedding preparations and the makeup artist arriving the next morning. Unfortunately, the hotel appeared to be overbooked, leaving me stranded in the lobby for over an hour as the receptionist diligently checked available rooms, cautious of repeating the mistake.During this uneasy wait, a distressing encounter unfolded with a woman in the lobby who, despite her card being declined multiple times, refused to leave and persistently pleaded with me to fund a week's stay for her. Amidst this, I remained without a room, my luggage and wedding dress in hand.Ultimately, the hotel managed to secure a room for me, though it was a disappointing downgrade from what I had reserved and paid for. In a makeshift attempt to compensate, they provided a picnic table from the janitor's closet to serve as a makeshift "suite." Dissatisfied, I requested a refund, only to be informed that the matter would have to be resolved through Booking.com. After contacting booking.com they have refused to do anything since they can’t “contact the property.”