Holiday Inn Express Cruise Airport an IHG Hotel

Very Poor
Traveller Type: family with young children
  : Close to airport
  : We checked in at the hotel, but the room had a lot of smell and humidity. We asked to change, but they don't have other rooms. The front desk said they would not charge for the room as we left to sleep at another hotel. However, we were charged for the room, and they don't reply to messages.

Wonderful
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Location. comfortable mattress, pool.
  : Breakfast, check in procedure,

Wonderful
Traveller Type: young couple
  : Excellent. A wide varity

Fair
Traveller Type: group

Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Location was great

Good
Traveller Type: family with young children
  : Has an airport shuttle
  : Shuttle only leaves every hour. Room smelled musty

Good
Traveller Type: family with young children
  : We were there a very short time but check in was good, the room was fine and breakfast was great!
  : Called several times about the shuttle from the airport and two people told me different locations to pick up the shuttle. Finally when we were in the correct spot we waited 45 minutes for the shuttle. We arrived at the airport at 10:50pm and finally got to the hotel at 12:45

Very Good
Traveller Type: solo traveller
  : The Holiday Inn Express Cruise Airport is a charming hotel ideal for relaxation. On the plus side: Let's start with the good stuff. The rooms were undeniably clean and well-maintained. But the true star was the bed. Sink-into-it comfortable, with crisp linens, it offered some of the best sleep I've had on a trip. Breakfast was another highlight. A delicious spread with a wide variety of options, from fresh pastries to hot cooked dishes, left me satisfied every morning.
  : Where it fell short: Unfortunately, the positive aspects were overshadowed by the staff. From check-in to check-out, interactions felt curt and unhelpful. Simple requests were met with sighs and minimal effort.The deposit drama: To add insult to injury, getting my security deposit back was an ordeal. While the standard return policy was stated as 7-10 business days, it took a full MONTH of follow-up calls and emails before I finally saw the funds returned. At $50 per DAY you stay, I amassed quite a substantial amount in deposit fees and having to wait 30+ days to receive my money back was LESS than ideal, to say the least.