Servi Suite

Pleasant
Traveller Type: Family with Young Children
  : the location
  : the washer was not working, we notified the staff , they sent a technician but did not repair it. the shower leaked on the floor on the second floor, causing the floor to bucle. we did not meet any of the staff. everything is done by text.

Pleasant
Traveller Type: Family with Young Children
  : locationsize of apartmentquality of mattresses
  : thoroughly impersonal - no interaction with any human being through the processRoom not completely set up for guests - empty coffee bottle, no tea, no dishwashing soap

Very Good
Traveller Type: Family with Young Children
  : Location is great, walking distance to everything to include the train station.
  : Although the apartment is nice and comfortable, its not well maintained. Sheets, towels and over all place needs a deep cleaning. Although when we called, management sent someone the next day to bring clean sheets and towels. Toilet and shower leaks.

Pleasant
Traveller Type: Family with Young Children
  : The location
  : it was dirty and full of dust. There was a club next door that every night was too much noise from the music and the people that you couldnt sleep. I believe that the manager should tell us about this.

Wonderful
Traveller Type: Family with Young Children
  : The apartment is really nice and very sheek! The beds and pillows were really comfortable and the AC was on point, as there are three in apartment (this is very rare in Italy). Also, it had two bathrooms which was a plus. The location is great, there were groceries stores, restaurants, and bars right outside the front door. It was only a 15 minute walk from the train station and 5 minutes from the main attractions in Florence (Statue of David/Santa Maria).
  : The downstairs shower wouldnt drain so we did not get to use it during our stay. We informed the host right away but it was not fixed during our stay.

Good
Traveller Type: Family with Young Children
  : The area is right in the center of places where you would want to go and see
  : None

Very Good
Traveller Type: Family with Young Children
  : This was a beautiful flat with lots of space, very comfortable beds, excellent modern bathrooms, nice furniture and well designed decor.
  : Although the hosts had put lots in place to help people with mobility issues inside the flat itself, the lift up to the flat was really small (although not advertised as such) and we couldn't get our son's wheelchair in. We ended up taking him out, carrying him up and separately carrying the chair up and down the stairs each evening and morning. We were disappointed by this at first as we had informed the hosts that we had a son in a chair, and feel that the size of the lift should have been made aware to us, especially as this was one of the few flats advertised as disability accessible. We contacted one of the host's representatives about this and although she was polite and sympathetic, she was speaking on behalf of a larger company. They never contacted to see if things were fine during our stay, and she was only empowered to either give us a refund (we couldn't re-book at last minute in mid August with our requirements), or another flat which was double the price, with no discount. In other words, we were forced to make it work via physical effort/lifting, which we did, but we were very lucky it was on the first and not the fourth floor! The hosts need to make effort to communicate with those booking, about the technicalities of the lift, its size etc.