Spa Complex Panorama

Good
Traveller Type:

Very Good
Traveller Type: Traveling as Couple
  : The rooms was spacious and clean as always, the view from the balcony is lovely with Elena and the Balkan mountains in the distance. The pool was clean and seating plentiful. Parking is available to the front of the hotel and also covered parking lower down from the hotel entrance. The restaurant staff are pleasant and they were quick to attended us, breakfast and drinks were brought within a few minutes of arrival.
  : I'm not sure if the hotel is trying to save money by not heating the steam room and Finish sauna, as this is the third time we've stayed at this hotel and we've noticed the facilities are switched off earlier than the stated 20:00 finish time. I had to ask the main desk clerk for the facilities to be switched on 30 minutes after the stipulated start time, so we lost a further 30 minutes waiting for them to get to temperature. So they saved 30 minutes but the guests lost 1 hour if they wanted to use the facilities.

Good
Traveller Type: Traveling as Couple
  : Great location and view, nice staff at the restaurant, very nice swimming pool and the area around it.
  : For all the 3 days of our stay, the room hasnt been cleaned even once. Only the garbage bin has been emptied. On the second day we asked the receptionist to clean the room, but only the towels were changed ( since they were on the ground). Also the there could be a bar at the pool so you dont need to go all the way to the restaurant to get a drink. There is an ice cream freezer at the pool and in order to get an i e cream you need to go to the hotels reception.

Poor
Traveller Type:
  : Great location, pretty quiet and great for relaxation altogether.
  : Staff was shockingly unattentative, we were literally forced to move to the next restaurant nearby. Waiters sat at the next table and didnt even bother to come and take our order at all.Food was really bad, especially at breakfast.Rooms were decent but felt outdated.

Very Good
Traveller Type: Traveling as Couple
  : The view was really good, I'd say the best thing about the whole trip. Our room was huge, the bed had a really comfy mattress (albeit hard, so it's a subjective point of view) and pretty clean. Mind you, the staff knows little English, but for sure you can find someone that can help you.
  : The bathroom shower was leaking so it was always a puddle in the middle of the bathroom. Standard breakfast was very basic and not very appetizing...I'd recommend the pies that come as an alternative. Very few english speakers among the staff, but it's manageable. A bit overpriced.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple