Courtyard By Marriott Edinburgh West

Fair
Traveller Type: review category business travellers
  : The manager on check in was very rude. She was very condescending and did not seem to know her job very well. Also the lady running breakfast was also very rude we needed a breakfast to go we was served rotten bananas stale pastries and a warm yogurt.
  : The rooms were comfortable.

Wonderful
Traveller Type: young couple
  : The property was clean, there was a welcoming experience and the staff were friendly and very accomodating.
  : Maybe the location was bit far from the city proper but all was well.

Poor
Traveller Type: family with young children
  : Location to sports complex.size of rooms on the 4th floor.
  : Awful service in the restaurant, first server struggled to take a food and drink order, and I had to repeat 5 times what I would like off the menu. Starter arrived, but over 2 hours later, the main courses had not arrived, so I chased up the order. The order then promptly arrived and was incorrect. My child was unable to eat what was presented to him because it was the wrong order, and so it had to be sent back. A further wait ensued, and another server came to apologise and offer the child meal for free as compensation, which was a nice gesture. I later requested a j20 apple and raspberry because we had seen the hotel had these in stock in the take out service area behind reception, only to be advised they cannot service this behind the bar and I needed to go to reception to purchase said drink (in the same hotel! Yards away from the bar area!). Upon purchasing from the reception (lovely gentlemen on reception), it became apparent that I then needed to go back to the bar to have the bottle opened! After all this, we eventually sat down and ate our correct meals. We then went to pay the bar/restaurant bill and was told, "Don't worry, the bill has been settled because of the inconvenience. By this time it was already past my child's bedtime because he had a world teakwondo competition the next day, so we went up to our room and declined all the bar/restaurant managers offers of extra free drinks and deserts. I have, however, just checked my bank account and believe I have now been fully charged for all meals, and this is disgraceful! Additionally, on looking for a hairdryer in the room, I discovered there to be none, so I had to phone reception for a replacement. All in all,'first world problems' admittedly, but at £389 for one night, I believe Marriott could do a lot better.

Very Good
Traveller Type: group
  : Lots of space, leisurely atmosphere.
  : Small things staff could have done e.g. Staff didn’t explain how lift worked when we arrived, were reluctant to book taxi in advance.

Wonderful
Traveller Type: family with young children
  : Approach and location of the hotel.Very friendly staff.Lovely breakfast

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: young couple
  : Good food, nice and clean. I liked the free drink instead of bedding and towels being replaced. Staff friendly. Liked the fridge.
  : Pillows! Bed was lovely but pillows were hard and lumpy- old feather pillows? No decaf tea - had to buy my own.

Very Good
Traveller Type: family with young children

Very Good
Traveller Type: group

Very Good
Traveller Type: young couple
  : Short walk to bus stop to city. Lots of parking. Lovely breakfast, bar and restaurant open until late.
  : Wifi didn’t work in our room.