Holiday Inn Express & Suites Atlanta NE- Duluth an IHG Hotel

Very Poor
Traveller Type: young couple
  : We have stayed at this location previously, and the facilities are very clean and useful. The breakfast in the morning is a great with pancakes, eggs, cereal and other foods.
  : When we tried to check in, we were told we couldn't use the card that we are required to put on file with Booking.com because the card is under my husbands name, and not my name. Here is the best part we have the same last name as we are married and we both presented the worker with both of our IDs but that wasn't enough. Even after talking with the manager, he gave my husband all kinds of excuses of why he would be unable to use the card on file.Apparently there is a issue with charge backs at this hotel which is NOT the guest fault. It's really sad to put your business issues on a guest who is trying to check in for the night. We were also continually gasslit by the staff and manger (whom was on a phone and not in person) that ALL hotels do this. Funnily enough, I am writing this from another hotel that gave us no problem with check in using my husbands credit card, and we have stayed in over 5 hotels all booked through booking.com the same way. We almost left out of fustration, and I am still really suprised by this horrible lack of customer service. If you are having issues with charge backs welcome to owning a business. It is so unfair to take this out on your guests who are just trying to get some rest.Some advice if this happens to you at this hotel, all you have to do is change the name on the third parties website, and apparently that's enough. We won't be back as there are plenty of other hotels in the area, and I hope no one else has to go through this ridiculousness when they try to check in.

Poor
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Poor
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Location
  : Rude StaffBreakfast was subparBugs in room Dirty bed linen Loud complaints

Very Good
Traveller Type: young couple

Very Good
Traveller Type: solo traveller
  : Fantastic breakfast. Best scrambled eggs.
  : Two women desk personnel were short and rude. One black night male was friendly and pleasant

Very Good
Traveller Type: with friends
  : All is great
  : All is great

Very Good
Traveller Type: family with young children
  : The location and facilities were very nice, but the staff were unfriendly. I asked for a higher floor but they gave me a room with 5 seats. I asked for a higher floor (I don't speak English. --;;) but they got angry. Turns out, the 5th floor was the top floor. Of course, I didn't understand because I don't speak English, but I wish they would have explained the situation slowly before I got angry.In other ways, I was satisfied with the place.
  : The location and facilities were very nice, but the staff were unfriendly. I asked for a higher floor but they gave me a room with 5 seats. I asked for a higher floor (I don't speak English. --;;) but they got angry. Turns out, the 5th floor was the top floor. Of course, I didn't understand because I don't speak English, but I wish they would have explained the situation slowly before I got angry.In other ways, I was satisfied with the place.

Wonderful
Traveller Type: young couple