InTown Suites Extended Stay Atlanta GA - Douglasville

Pleasant
Traveller Type: Solo Traveler
  : Nice TV nice fridge. Good area
  : Bathroom door locked me in tub was dirty.Roaches . bed isn't that greatMicrowave didnt work

Very Poor
Traveller Type: Solo Traveler
  : Worse experience I had since my 40 plus years of staying in hotels. The staff is incompetent and arrogant. The rooms are too small and underequipped for the place to call itself "Suites". No service provided not even clean sheets or towels from the office. I spent a week there and my cleaning day was set on my check-out day. Big disappointment!
  : Staff could show professionalism and provide assistance to guests. Rooms rize is disappointing. The name of the property is a false advertisement, it is not set for extended stay, it does not offer Suites either. I upgraded to a premium when I got to the property from my reserved "Studio Suite" to my surprise it was a an extremely small room where everything is so tight, from the door to the kitchen area I could have bumped my head in the wall.

Very Poor
Traveller Type: Family with Young Children
  : It was ok room close by to grocery store but not safe to be out at night lots of rif raf people using drug paraphernalia. Wreaks of chronic marijuana smoke in room bc it bleeds over to rooms. This is what was happening here often you would see also people sitting in their cars parked outside using. Made a complaint to the manager and was rude and said then will you still be staying here then?
  : As I wrote above the rudeness continued from manager Rachel she knew there was a service animal going to stay I asked before I booked on your web site. On check in Rachel was rude to my daughter who was staying there for protection from her abusive husband. She was scheduled between 6-7pm for the check in time. It was about 615pm I believe bc she was dropping off items into her storage facility next door she had just traveled across USA from California and was exhausted. I had my daughter service animal bc she had lots to unload from a truck with her friend who drove her to be close to us, her parents. We had no idea the storage was next door bc we thought the hotel was next to Walmart, when my daughter arrived the manager was telling my daughter she needed the card that put the reservation on that was my card, so I was going to head over there takes 13 minutes for me to get there then Rachel told my daughter she doesn't have time for that she is leaving. Then said are you still wanting to stay here and of course bc she was exhausted. They were surprised the hotel was next to the storage place bc they had done a GPS. They were exhausted from trip and my daughter was forced to use her card to pay and was actually charged $200 more than my booked reservations.... why? She was not aware trusted the woman until after she checked in saw her account being charged. Then two days later the manager was banging on her window my daughter has PTSD from almost being killed by her husband she is running hiding from and thought it was him she called me I arrived to be there . The manager Rachel wanted her out of room bc of the dog the device dog. I guess she realized his size . He is a quiet calm dog no barking and my daughter was quiet . Witnessed from other guests would agree to this. Even an onsite employee. The manager called police to evict her . Broke ADA laws this manager. Even the police officer said she was wrong and felt heartbroken for my daughter.

Very Poor
Traveller Type: Traveling as Couple
  : Location and price
  : The room was not as pictured, infested with roaches and no hot water no shower curtain checked out early because of poor service and not willing to change rooms, very bad experience, needs to be taken off of booking.com

Fair
Traveller Type: Traveling as Couple
  : I like the location because it is centrally located to lots of restaurants, shopping etc..
  : the room and bathroom could have been cleaned better

Very Poor
Traveller Type: Traveling as Couple
  : Na
  : Everything

Poor
Traveller Type: Business Traveler
  : The room was full of bugs.