Holiday Inn Express - Chester an IHG Hotel

Very Good
Traveller Type: review category business travellers
  : Very quiet. Sign at front desk reinforced the “quiet time” expectations. Quality of front desk staff.

Poor
Traveller Type: young couple
  : The outlet in the bathroom didn’t work, the hot water took a long time to get hot, the base around toilet was dirty, baseboards around room were dirty, their was a hole in the ceiling and finally you could tell damage was done to the room and it was painted over.
  : Wi-Fi

Poor
Traveller Type: young couple
  : Did not eat breakfast
  : I booked and prepaid for a hot tub room.I was informed there was a problem and was told to cancel through booking.comThe so-called discount price was the same as the regular price, plus I have yet to be refunded.This is a classic bait and switch tactic so I am done with holiday Inn and booking.com.

Very Poor
Traveller Type: family with young children
  : The lobby was clean and inviting and thebstaff was friendly
  : The room I booked was supposed to have a sofa bed because i had 3 people that was going to stay. It did not. The room smelled like wet dog, the television had a horrible humming sound, so we couldn't watch it, the bed was not comfortable at all and there was a huge hold that had been cut out under the bathroom sink. I asked for another room, but there were no other rooms like the one I was in. The front desk staff did come up and spray some febreeze to help the smell buy that didn't last too long. My husband was also not able to come up with us because, again, there was no pull out sofa for either him or my child to sleep on, and 3 people were not fitting in one bed. When I complained, the only compensation the hotel offered was $70.00 refund. That is insane. I will never stay at another Holiday Inn express again.

Poor
Traveller Type: family with young children
  : The strong smell of weed waking me up at 11:30 and then the air conditioner giving its best impression of a freight train for an hour at 1:30 in the morning. Turning it off oddly only made the noise worse.

Wonderful
Traveller Type: family with young children