Best Western La Grande Hacienda

Very Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Family with Young Children
  : The staff was very friendly and helpful. The breakfast had lots of options that we enjoyed. The parking was close to our rooms. Very clean and when we needed something the staff quickly responded.
  : The pool was broke. We had counted on being able to use the pool. One bed needed sheets changed and toilet paper in the one of our rooms before we unpacked, but the staff took care of that very quickly. We had two rooms and the second room was out of shampoo and there were big dogs in the room near them that barked most of the night. Otherwise it would have received an Excellent review.

Very Good
Traveller Type:
  : Toilet did not flush well. Edging around shower/tub peeling and moldy.

Good
Traveller Type: Traveling as Couple
  : The staff was great.
  : The room stank like wet dog.

Disappointing
Traveller Type: Traveling as Couple
  : That i had reserverd the room ahead of time and saved money.sunday morning breafast.
  : The bathroom counter had something sticky on it, and the floor needed to be scrubbed.The sheets hadn't been changed, you could so tell that they'd been slept in. Satuday morning there was some electrical problem so breakfast was cold. I complained about the room to Shelly (pretty sure that was her name). Well we don't have electricity now so we'll see if we can get that done for you she said. I told her we had just left our room and there were lights there. (Even if there weren't open the drapes. ) I think i could change sheets and scrub a floor in sunlight. We stay there once or twice every year, visiting family, and there has never been a problem with sheets not being changed. The bathrooms could use a deep cleaning on most rooms we have stayed in, but this one was unbelievable. The one thing i left in the room was an incense, which was tucked onto the ledge of the sink. When we got there, I had laid it on the counter. (As a really, you forgot this). It was thrown into the wet corner of the bathroom floor on the other side of the room. Good job! You need to start checking on your cleaning ladies cause you're paying them to watch tv or play on their phones. And that pool has been in maintenance or remodeling for (3 years?) Now. The windows from the dining to the pool are awful. The people running it or cleaning people need to start taking a little pride in the job that they are doing!. Sorry but just couldn't let this room slide.it 9

Wonderful
Traveller Type: Traveling as Couple

Fair
Traveller Type: Senior Traveler
  : They do try to keep it updated and refreshed.
  : We were there for two nights and they never made up the room after the first night.

Wonderful
Traveller Type: Senior Traveler
  : Location was good, staff was very friendly and helpful
  : Picked hotel because it advertised a pool so I thought the price was reasonable, however, pool was and is not available because of renovations that havent even started and I was not made aware of this prior to booking, thought price should be adjusted