Neptuno Hotel & SPA

Good
Traveller Type: Traveling as Couple
  : Facilities were new and clean, good scents
  : The coffee served at breakfast was a disgrace get some proper machines that grind beans and not Nescaf powder

Wonderful
Traveller Type: Traveling as Couple
  : Modern , clean and comfortable

Pleasant
Traveller Type: Solo Traveler
  : I liked the location and the aesthetic of the room, it was pretty modern and had a ceiling fan and big tv and fridge that worked. The views from the rooftop were amazing. Overall new feeling. The food was OK - some of it was good so I could find some things I liked (but at least half was really bad).
  : I really didn't like that there was loud music playing all the time in the courtyard, so loud that I could hear it in my room with the windows closed. I even complained and nothing changed. From 9:30pm till 11pm in the evenings there was live music in the courtyard and it was so incredibly loud and bad that there was no place to get away from it, I had to leave the hotel and i was really tired and just wanted to sleep. I did not like how the spa wasn't available to use whenever I wanted, needed to book a day in advance, and pay 20 euro, and it was more like a romantic hour for couples. They said this was to prevent overcrowding, but I have been to hotels 5x as big with the same wellness size and it was never overcrowded when people used it whenever they wanted. The room had a jacuzzi, but it leaked all over the floor and needed 4 towels to clean the water. There was a smell of mildew in the room and the beds sagged in the middle. There was a flickering light in the bathroom that was very annoying, and when i got up in the middle of the night to use the bathroom the bathroom light would automatically turn on (no switch) and then stayed on for at least 5 minutes afterwards, so it really woke me up. Would be difficult with a partner. I found some of the pictures of the hotel to be unrealistic, the rooftop in reality had a way smaller pool than it seemed in the photos, probably 3m x 5m, the water was a light green uninviting color, it was freezing too. There were no umbrellas like in the photos. The rooftop was nice enough though - they could put realistic photos and would still sell the rooms! Unrealistic photos cause disappointment. Also, not much privacy from my room, the terrace overlooked the dining room and other balconies so literally everyone could see me when I was out there. Again, the photos of the terrace seemed very private and were unrealistic. Some of the food at the restaurant was so bad that it was not edible.

Pleasant
Traveller Type: Traveling as Couple