Hampton Inn & Suites Buffalo

Disappointing
Traveller Type: family with young children
  : We were not notified ahead of time that the hot tub was shut down. we let them know we were disappointed that the hot tub had been closed and hoped it would be open when we were back in a week. Unfortunately, we weren't notified even then that the pool would be completely shut down upon our return as well. Paying almost $200/ a night, you'd expect the amenities offered or a discount. Breakfast is mediocre at best. Watery eggs, watered down gravy, bland oily sausage. Thankfully, cheap bagels always taste the same. The rooms are not kid friendly, even I had to stand on my tippy toes at some moment to get my head over the sink. Walls are paper thin. Will never stay or recommend this facility again. Communication is key and this place, is lacking.

Disappointing
Traveller Type: family with young children
  : Large room, easy access off highway.
  : We were not notified ahead of time that the pool would be closed and even the week prior when we stayed, we let them know we were disappointed that the hot tub had been closed and hoped it would be open when we were back in a week. Unfortunately, we weren't notified even then that the pool would be completely shut down upon our return. I would have cancelled my reservation. After 10 hours of driving, all I wanted was a hot tub and my kids to be able to swim it out. They were able to provide passes to the local YMCA but that was disappointing as well. It was 4:30 PM by the time we arrived and the Y closed at 6. Not very convenient. The last thing I wanted to do was have to load my kids back into the car and drive somewhere. Additionally, the hotel should have provided towels to take to the Y, as they don't offer them at the facility. Paying almost $200/ a night, you'd expect the amenities offered or a discount. Breakfast is mediocre at best. Watery eggs, dry potatoes, bland sausage. Thankfully, cheap bagels always taste the same. The rooms are not kid friendly, even I had to stand on my tippy toes at some moment to get my head over the sink. Walls are paper thin. Will never stay or recommend this facility again. Communication is key and this place, is lacking.