Appart-Hotel-Heldt

Disappointing
Traveller Type: Family with Young Children
  : Property was not as described. Pictures did not reflect the room at all. Layout was not as expected.

Wonderful
Traveller Type:

Wonderful
Traveller Type:
  : Nice, quiet location - close to a tramway stop, Netto supermarket and a park-cemetery. A spacious room and kitchen, very good WiFi, pots and pans were available upon request. Didn't try the breakfast and didn't watch TV so can't say anything about that.
  : The only thing was that there was only one soap bottle (I had to move it between the kitchen and the bathroom) and no towel for the kitchen.

Very Good
Traveller Type: Solo Traveler
  : The room clean and good
  : The restaurant u can not touch any thing, and for breakfast I stand long time in a gue to take my breakfast, it is like police station

Disappointing
Traveller Type: Business Traveler
  : Very nice and big room with kitchenette available. Beautiful furniture. Nice location. Very quiet. Nice terrasse with a roof so can be enjoyed even if it rains. Good tea equipment. Nice people.
  : The breakfast was fine, but not really worth 6EUR in my opinion. Very little fruits available, only some apples and clementines for the first arrived. A toaster would as well be welcomed. The big negative point is the cleaning. It seems to be very difficult to get a room cleaned. I was there for 2 weeks and out of the ~5 times I placed the sign on my door, the room was made only once. When I complained about that, the cleaning people still didn't come afterwards. They pretended the sign had disappeared (on two days!) when coming back for cleaning. Not sure how this is possible as I was out all day and the sign was still on the door when I came back in the evening. (I also had made sure to know before which time I should put the sign to be sure that it wasn't because of that). They should probably check their camera in front of the door to check who needs glasses. Very unreliable service. Never I had in any other hotel to ask for toilet paper at the reception due to such a bad cleaning service. Additionally, the cloth for drying the kitchen tools that I had ask for were very smelly (both of them). Also, the one time they did the room, they didn't do the vacuum cleaner while I think it should be included as no broom is available for guests. It doesn't mean I wouldn't come back, as the hotel room and the location were really nice but I might bring my own toilet paper and towels/cloth next time..

Very Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Good location

Pleasant
Traveller Type: Family with Young Children