2 Bedroom 2 Bathroom Quality Serviced Accommodation Perfect for Contractors & Families FREE Parking & WiFi with 1 Double 2 Single Beds by Firoz Property Management

Wonderful
Traveller Type: Business Traveler
  : Pretty much everything.

Pleasant
Traveller Type: Family with Young Children
  : Clean apart from a few stains on carpets but well stocked on cleaning products.
  : It was extremely hot no air at all. It really needs some air con or fans.

Very Poor
Traveller Type:
  : Host was rude and did not obey any social distancing rules. After staying he sent me pictures of a dirty mug in the sink and makeup wipe on the side and other similar things and said i would have to pay for the "extra time" needed to clean although i assumed they should have been doing a deep clean after every stay. Dirty towels and sheets were also left in the property. Lovely apartment but not worth the hassle.

Disappointing
Traveller Type: Family with Young Children
  : The location and the view from the kitchen
  : Rather worn furnishings and poorly equipped, not enough cutlery or plates and bowls. Full complaint already sent to property managers but not having a working smoke detector was a worry.

Good
Traveller Type: Family with Young Children
  : Property is well located within easy walking distance of the town center, and also close to the main ring road in Basingstoke so getting about is good. Key pickup was simple, and support from the managing company via phone was good.
  : The apartment is generally a bit flimsy. A lot of the fixtures and fittings are quite cheaply put together, and also a lot of the furniture doesn't seem very solid. By far the biggest issue though was the curtains. They were so thin and light, that they didn't block out any light. So by 05:00 the bedrooms were completely flooded with sunlight. Not good if you want to have any kind of sleep.

Very Good
Traveller Type: Family with Young Children
  : It was really close to the centre, with everything that you needed
  : They tried to take my deposit twice and when we advised them that there was no remote for the TV we didn't hear from them for the two day duration we were staying

Disappointing
Traveller Type: Traveling as Couple
  : Location was good in a modern block with good parking access
  : Process of authorising damage deposit was very confusing and didn't work despite multiple emails. In the end I had to call the service agent to get the deposit authorised against my card and receive joining instructions at the last minute. The apartment had badly stained carpets, broken kitchen appliances and a clapped-out sofa suite. This meant I had to take photos and email them to the service agent to prove the apartment state

Very Good
Traveller Type:
  : spacious, comfortable, clean
  : we had no hot water for the first two days as the boiler was off! we had to search for the boiler ourselves to turn on

Very Good
Traveller Type: Family with Young Children
  : Nice and clean and comfortable. Spacious bedrooms snd bathrooms.
  : There weren't any details about setting or adjusting the heating and boiler so we didn't have hot water in the morning. We did manage to sort it out though.

Very Good
Traveller Type: Traveling as Couple
  : Proximity to the train station and bus stops. The shopping mall was very close by as well for food items etc. The apartment was clean, well furnished and comfortable. We had no issue collecting the keys as per the directions in the email sent by the management company.
  : It wasnt clear (no notices or instructions) on how to put the heating on so when we arrived the first evening we were quite cold. I rang the Firoz Management company office the following morning and spoke to a very helpful lady who talked us through how to turn the heating on. We found though that it took quite a while for the heat to come through in the radiators, and when it did, the radiators did not get that warm. However, the weather wasnt that cold so we were ok but it might be an issue if someone was staying in the apartment in very cold weather.