Riverfront Studio and Resort

Fair
Traveller Type: Family with Young Children
  : Got it from hotel front desk.
  : No response at all from hosting agent

Pleasant
Traveller Type: Solo Traveler
  : the amenities
  : when I arrived the front desk did not know what to do with my reservation, they blamed Vacasa and kept me waiting for 2 hours. Andrea was not helpful, but then her manager was attentive and solved the issue. units are private, but I thought Westing was managing my reservation as I booked the hotel with the name Westin. after almost half and a day traveling, this misunderstanding felt so wrong.

Very Good
Traveller Type: Business Traveler
  : Loved the location.
  : Fees were very high.

Pleasant
Traveller Type: Business Traveler
  : Location
  : All the extra fees. Will cost 2x when done, not the advertised rates....

Very Poor
Traveller Type: Business Traveler
  : The room is clean, comfortable and thoughtfully laid out. And if you're skiing, you'll be spoiled by the ski valet and gondola mere steps from the hotel. Three hot tubs overlooking Eagle River were a treat after a day of skiing. If you decide to book and stay in this property, you'll absolutely love it. Just be sure you're going in with both eyes open in terms of the hidden fees.
  : We've stayed at Vacasa-managed properties in the past, but this will be the last time. We booked this property thru Booking.com, and during the checkout process, the price was marked "the final price shown is the amount you'll pay to the property." But after payment, Vacasa disclosed additional fees: $45/night for valet parking, $35/night resort fee and a separate $50 "booking fee." There is no free parking with this property, despite Vacasa's claims otherwise. After two 30-minute calls and a series of emails, Vacasa finally refunded me for these undisclosed fees. While en route to the property, I received a text message that a technician would be coming to the room "early the next morning" to repair the fireplace. I responded several times (via voice-dictated text message) asking Vacasa to call me instead of texting (because I was driving), so that we could better understand the timing of the technician's arrival and thus plan around it. Vacasa never called me -- and the technician never came during our two-night stay. Vacasa demonstrated serious mismanagement and communication failures for this booking. Fortunately, the property itself is amazing, so our actual stay was absolutely enjoyable.

Very Good
Traveller Type: Family with Young Children
  : Breakfast was not provided but there is a Starbucks off the lobby.
  : No breakfast provided, no coffee provided even though theres a small hotel coffee maker, lots of hidden fees like parking and resort fees

Very Good
Traveller Type: Business Traveler
  : Na
  : Did not know of Parking fee after being told parking was included. Not told about resort fee Hotel key card had to be replaced three times

Pleasant
Traveller Type: Solo Traveler

Poor
Traveller Type: Traveling as Couple
  : This was an owner's unit reserved through Vacasa. The unit (a studio) did not match the online description (one bedroom unit). The fridge had not been cleaned out. There was no coffee or tea provided. There were no hand towels, no kitchen tea towels. It was advertised as a mountain view and its only view was of the construction site just east of the Westin. Strongly recommend staying away from Vacasa -- who also kept sending (and continues to send) automatically generated email messages saying that our credit card had been denied -- which it never was.
  : See above regarding Vacasa.

Very Poor
Traveller Type: Traveling as Couple
  : The location is superb.
  : This was advertised as an apartment but it is only a small hotel room. There is NO free parking and you have to pay extra to Weston that was undisclosed.