Home2 Suites by Hilton Austin/Cedar Park

Fair
Traveller Type: family with young children
  : It was clean.
  : Uncomfortable beds, loud air conditioning and refrigerator. We barely slept. One of the queen beds was a pull out couch with a very thin mattress. Old carpet. Small bathroom. It worked in a pinch but even at the budget price point we have no plans to return.

Very Poor
Traveller Type: young couple
  : Nothing left right after check in
  : Everything

Very Poor
Traveller Type: family with young children
  : nothing
  : I did not enjoy the time that I spent in this hotel for many reasons.The front desk is not qualified to deal with customers. As soon as arrived when we checked in(which took very long) I was surprised to know that there was a pet fee and she told us that the pet fee was $75 for the whole stay, so I agreed and gave her my card, I got a notification saying that the bank took $150. Then I asked her why did she take this amount of money she changed what she said and told me that it was per night, She didn’t even apologize. The same day I called booking so they can deal with them, the front desk lied to booking and said that this was their policy and that they charge by the night. So I checked their policy and it said that they charge $75 for the whole stay and I will post a photos. Even though I finished paying for the reservation online way before I came into the hotel.I spent more than 30 minutes to finish checking in. And after all this time when I finally received my key for the room. The room was not cleaned and was not prepared. And after I changed the room, the bathroom in the new room did not lock.The next day me and family used up all the towels and the room got dirty. We called up the front desk for room service and asked for new towels and that our room gets cleaned, The lady at the front desk asked me what is the last name for the person who owns the room, which is very abnormal because this has never happened to me in any hotel, I told her my last name and then she told me that we do not have any towels and that room service comes every 3 days.I am directing this message to Hilton, that I will not go there again because of this horrible stay.I do not suggest for anyone to come to this hotel

Very Good
Traveller Type: young couple